Trainer

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
This position is for a Trainer supporting the Optum Shared Services RCM business operations, to include Acute and Ambulatory, Acute and Ambulatory Patient Financial Services- PFS. The responsibilities of this position will be to deliver the training curriculum needed to support the business units serviced. The person will deliver process, procedure and systems training for multiple claim platforms and ancillary systems associated with Optum or its clients through the UHG cultural/values lens. May also deliver soft skills training. The candidate will work closely with the Operational Teams to identify training opportunities and implement strategies to conduct that training and make the staff more efficient.
This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime.
This will be on the job training and the hours during training will be 8:00 am - 5:00 pm EST, Monday - Friday.
Primary Responsibilities:

• Deliver engaging, effective training on Epic back end workflows, including:
  • Billing/Claim Edit workflows
  • AR follow up and collections
  • Denials workflows (CARC/RARC handling)
  • Workqueue (WQ) management, prioritization, and clean up techniques
• Facilitate training in virtual environment
• Assess learner competency and provide ongoing coaching and support
• Partner with SMEs and operational leaders to maintain training materials and update content when workflows, policies, or system changes occur
• Translate complex Epic system functionality into clear, accessible learning content
• Support onboarding for new staff and upskill tenured teams as workflows evolve
• Collaborate with Quality and Operations teams to identify performance gaps and tailor training solutions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of hands on Epic Resolute experience (Hospital Billing (HB) and/or Professional Billing (PB)) in at least two of the following areas:
  • AR follow up and collections
  • Billing and Claims Edits
  • Denials management
  • Payment posting and reconciliation
  • Revenue Integrity processes
• 2+ years of experience delivering training in a business operations, corporate, or revenue cycle environment
• Understanding of back end revenue cycle operations in acute and/or ambulatory settings, including billing life cycle, claim adjudication, and payer behavior
• Experience facilitating training across diverse audiences (vendors, internal staff, leadership, early career learners)
• Proficiency with virtual training platforms (WebEx, Teams, Zoom)
• Agility in adapting training to adult learning styles
• Ability to travel up to 25% of the time
• Ability to work full time (40 hours/week), Monday - Friday, with flexibility for occasional overtime or weekend needs

Preferred Qualifications:

• Experience developing or updating training content for Epic back end workflows
• Experience working directly in AR follow up, denials, billing, or revenue integrity teams
• Familiarity with Claim Edit tools, clearinghouse edits, and Epic's error resolution logic
• Experience working with Epic WQs, routing rules, and workflow optimization
• Epic Certification or Proficiency in HB or PB Resolute
• Experience training on CARC/RARC usage and denial workflow remediation

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Excellent verbal and written skills
• Strong interpersonal skills
• Possess excellent time management and prioritization skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 - $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.