Trainer

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary

• The Trainer will be responsible for working directly with all regional leaders and company stakeholders to research, develop and facilitate technical training and technical leadership development. Targeted audiences include regional managers and supervisors as well as front-line employees. This position will work in conjunction with other Trainers and system management in determining the skill levels of employees, and for developing the technical and non-technical from unskilled to highly skilled.

Responsibilities

• Provides quality internal and external customer service surrounding the Company values. Develops instructor-led and web-based technical operations and technical leadership training curriculum. Designs training curriculum to meet/exceed field safety requirements. Masters and delivers instructor-led curriculum. Creates a stimulating, motivating classroom learning environment to capture and maintain the interest of participants and lead engaging discussions. Tracks training results on a program basis in order to ensure program efficiency, effectiveness and quality. Conducts train-the-trainer workshops. Provides support to regions and their trainers. Works cooperatively and enthusiastically with regional leaders and strategic partners to facilitate and/or coordinate training. Establishes trust, credibility and respect with regional leaders and stakeholders Assists in determining company needs for technical operations supervisory, management and leadership development needs. Works closely with voice operations, engineering, and technical operations to identify training needs and concerns and develop resolvable solutions. Demonstrates procedures being taught, such as installation and repair, applying knowledge of electrical wire color coding, programming, electronics and/or mechanics, using hand tools, measuring instruments, and testing equipment, and following course outline. Observes trainees in a laboratory or hands on environment and addresses questions or other situations as they arise. Administers written or computer-based and practical exams and writes performance reports to evaluate trainees' performance. Performs other duties as assigned.

Qualifications

• Bachelor's degree or equivalent work experience preferred
• 2-4 years of progressively responsible training experience integrating learning principles with computer, networking, programming, and Internet experience.
• 4+ years in the telecommunications industry
• Supervisory and/or management experience highly preferred
• Ability to work while standing 25-50% of the time
• Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds)
• Ability to drive Company vehicle in a safe and responsible manner
• Demonstrated knowledge of and experience with field operations and engineering theory and troubleshooting of the broadband network
• Demonstrated ability to design effective curriculum
• Vision ability: near vision, peripheral vision, and ability to adjust focus; acuity required for extensive use of PC, calculator and reference materials; ability to differentiate between different sizes and colors of wires
• Demonstrated ability to understand and analyze operations reports
• Demonstrated, excellent classroom facilitation skills and delivery techniques
• Demonstrated ability to work with all employees at all organizational levels
• Ability to prioritize and organize effectively
• Ability to work independently and with others
• Must be able to present information in a professional and knowledgeable manner
• Ability to mentor and assist others
• Ability to travel up to 75%
• Appropriate valid driver's license and driving record within Company standards

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas