- Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
- Acknowledging and resolving customer complaints & technical problems by determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
- Explain and guide customers through product features and functionalities.
- Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
- Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem.
- Always maintain a positive, empathetic, and professional attitude towards customers and provide high level of experience.
- Stay focused on the quality by ensuring consistency and adherence to high standards.
- Maintain our reputation as a company that offers excellent customer service on every interaction with the customer.
- Proficient with English and have good written & verbal communication skills.
- Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, & PC.
- Good technical skills on PC and networking in general.
- Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.
- Passion for gaming & experience with game playing in various genres, both online and offline will be an advantage.
- Must possess logical, reasoning, and problem-solving skills.
- Flexibility & availability for rotational shifts and week offs to cover hours of operations.
Who we are
Since 1994, Pole To Win has been providing outsourced Quality Assurance, Customer Experience and Localization Services to the Interactive Media, Internet of Things (IoT), Technology and e-Learning markets. Our service lines include: Quality Assurance, Quality Engineering, Localization, Translation, Customer Experience, Talent Acquisition, Audio Production.
Our Values
Pole To Win's core values are imbued across our global organization: Reinforced by our actions and our attitudes. Echoed throughout our approach to our operations and our clients. Exemplified by our culture, and most of all, our people. We build people and their careers. We actively turn to team mates for counsel, inspiration, and diverse perspectives. Relationships are built on mutual respect. Personal and professional integrity is our guiding principle. We are honest, authentic, transparent, and ethically sound. Our primary goal is to advance our clients' businesses and their customers' satisfaction. We set the bar for generating imaginative and effective solutions for the most challenging problems. We move with speed and agility. We love what we do. We have unwavering loyalty to our DNA, our culture, our values, and ourselves.
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What We Do
We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 26 years, providing industry-leading services to every part of the globe. We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion. 8,500+ passionate gamers 650+ top developers and publishers as clients 5.3 million hours QA testing 7 year average client partner tenure 2,500+ LQA titles PTW is a boutique games services company with 40 offices in 11 countries worldwide. Our range of services include quality assurance, localization, customer experience, art production, game development services, and audio production services. We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale. PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Pitcrew Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657. The PTW group includes SIDE, 1518 Studios, Entalize, The Game Dev Show, and OR Esports.
