N-iX is looking for a Trainee Support (Java) Engineer to join our team. Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts. N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America.
Requirements:
- Java development experience.
- Knowledge RDBMS systems development (preferably Oracle, MS SQL would be a plus).
- Intermediate+ English level.
- Understanding of working with remote machines (via RDP).
- Understanding of support processes.
- Ukrainian language Advanced or higher
Would be a plus:
- Experience in writing scripts (Bash).
- Experience in support projects (for example using ServiceNow etc).
- Understanding of CI/CD process and tools (GitHub and Jenkins).
- Experience with MS SQL.
Responsibilities:
- Monitoring of the main product functionality.
- Own support tickets and troubleshooting within the existing tools, and services.
- Investigate Technical Issues: reported problems and bugs, identify an issue’s root cause, describe an issue’s symptoms.
- Quantify an issue’s scope and propose a solution.
- Working with internal cross-functional teams to solve technical problems.
- Solving technical problems, demonstrating product value, and communicating clearly and effectively to technical and non-technical audiences.
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
- Document support ticket resolution and apply these fixes for customers.
We offer:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
What We Do
N-iX is a global software solutions and engineering services company that helps world’s leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using advanced technology. Whether you need to build a custom solution, modernize your digital product or acquire extra tech expertise - we have the experience and capabilities to ensure your success.
With over 2,000 professionals in 25 countries across Europe and the Americas, N-iX offers expert solutions in cloud, data analytics, embedded software, IoT, AI, machine learning, and other tech domains. Being in business for over two decades, we have worked with dozens of industry-leading enterprises and Fortune 500 companies creating value across a wide variety of sectors, including finance, manufacturing, supply chain, retail, e-commerce, healthcare, and more. Our unique combination of business domain expertise and technical know-how enables us to effectively collaborate with ISVs, tech companies, and enterprises of all sizes. Thanks to the strong tech ecosystem and partnerships with AWS, GCP, Microsoft, SAP, OpenText, Snowflake, and others, we bring extra speed, scale and efficiency to more than 160 organizations across the globe. N-iX is recognized by numerous industry awards, such as CRN Solution Provider 500, Global Outsourcing 100 by IAOP, ISG Provider Lens™, Modern Application Development services providers by Forrester, etc
