Trainee Support Engineer
Virtuozzo is a global technology company specializing in modern IT infrastructure solutions. We are committed to innovation and adaptability. Virtuozzo provides a comprehensive portfolio of solutions that enable service providers and enterprises to leverage containers, virtual machines, and software-defined storage - along with backups, image management, and automation tools. In addition, we offer a range of XaaS solutions, including cloud infrastructure, Kubernetes, DevOps automation, and hosting technologies, empowering businesses to deploy, manage, and scale applications and infrastructure efficiently.
We’re looking for a motivated Trainee to join our Support Team and grow into a full-fledged Support Engineer. This is a great opportunity to work on real-world technical challenges in a supportive, fast-paced environment, with the chance to gain hands-on experience and develop practical troubleshooting skills.
Primary Duties & Responsibilities:
- Provide L2 24/7 technical support for our partners (alternative schedules available)
- Process and triage incoming L2-L3 support requests for the technical support service
- Learn how to research, diagnose, troubleshoot, and implement solutions to resolve customer issues, escalating when necessary
- Ensure timely and professional communication with customers
- Maintain and expand the Knowledge Base with key findings and troubleshooting guides
Skills Required:
- Basic understanding of how operating systems work, especially Linux
- Hands-on experience with Linux basics
- Basic knowledge of internet protocols (like DNS, HTTP, SSH, FTP, SMTP)
- Intermediate or higher level of English (both written and spoken)
- Willingness to learn and solve technical problems
- Good communication and attention to detail
- Ability to stay calm and focused under pressure
Bonus skills:
- Experience with virtualization (e.g., Proxmox, VMware)
- Familiarity with any monitoring or ticketing tools (e.g., Zabbix, Zendesk, Prometheus, Jira)
- Knowledge of networking and how to configure basic services (DHCP, DNS, VPN)
- Basic scripting skills (Bash/Python)
- Interest or experience with cloud platforms
- IT certifications (like LPI, Red Hat)
What You'll Achieve at Virtuozzo:
- Advance your expertise in Linux, cloud, and networking with real-world enterprise cases
- Gain deep experience in XaaS and containerized deployments
- Work alongside experienced engineers in a highly technical environment
- Develop your career at a fast-growing global tech company
- Understand how Linux powers major enterprises worldwide
- Enhance your communication skills through direct collaboration with customers
What We Offer
- Flexible hours and remote work options
- Space for creativity and experimentation within the company’s goals
- Share Options – everyone shares in our success with share options
- We help our team get private medical insurance
- Referral bonus program
- Recognition programs
- Learning opportunities
- Other perks
- A smart, friendly team that values reliability, simplicity, and automation
Top Skills
What We Do
Virtuozzo provides hyperconverged cloud software and services for CSPs, MSPs, ISVs and enterprises.
From Infrastructure-as-a-Service and Platform-as-a-Service to Anything-as-a-Service, our mission is to make cloud easy, accessible and affordable for all. Using our production-ready OpenStack cloud platform reduces cost and improves margins for cloud service providers, and reduces cost and complexity for their customers too.
Virtuozzo developed the first commercially available container virtualization technology and is an active contributor to many influential open source projects and foundations, including Linux kernel, OpenVZ, Docker, Kubernetes, CRIU™, KVM, libvirt, QEMU, OpenStack, CNCF and OCI.
