Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Trainee Genesys Cloud PS Consultant to join our team and grow with us. We offer a multi-tiered training approach built around on-the-job learning. This includes courses from Genesys with accompanying certifications, combined with hands-on experience alongside seasoned team members. You will learn from training courses and senior colleagues and then apply your newly acquired skills directly to your work
Responsibilities:
- Support the design and implementation of Genesys Cloud delivery projects, including participating in technical workshops and capturing technical requirement.
- Assist in modifying Genesys system configurations based on business requirements and other factors.
- Participate in the analysis of complex technical and business issues.
- Help establish and maintain technical architectures while learning to implement new technologies.
- Contribute to the Genesys contact center switchover to production by supporting tasks as assigned by the project lead.
Qualifications
- Basic knowledge of software development and cloud computing concepts.
- Familiarity with programming languages such as JavaScript, Python, or Java.
- Strong problem-solving skills and eagerness to learn new technologies.
- Excellent communication and teamwork abilities.
- Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
Nice to have:
- Knowledge of contact center operations and customer service processes.
- Programming certification.
We Offer:
- Hands-on experience with industry-leading Genesys Cloud CX technologies.
- A variety of international projects and mobility across projects.
- Professional development support and certification opportunities.
- A flexible work schedule with remote possibilities.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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What We Do
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.
