Automation Anywhere

Trainee - Associate Technical Support Engineer

Posted 2 Days Ago

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Bengaluru, Bengaluru Urban, Karnataka

In-Office

Internship

Artificial Intelligence • Cloud • Robotics • Software

The Role

The role involves providing technical support for Automation Anywhere products, troubleshooting issues, and collaborating with senior engineers in a customer-focused environment.

Summary Generated by Built In

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

About the Role

We are looking for a Trainee / Interns - Associate Technical Support Engineer to join our global Customer Support organization at Automation Anywhere. This role is ideal for recent graduates or individuals with up to one year of experience in technical or application support. You will assist in providing high-quality support to our customers, learning to troubleshoot issues related to our RPA (Robotic Process Automation) and Agentic platform.

This internship offers hands-on experience in enterprise software support and an opportunity to work alongside experienced engineers in a dynamic, customer-focused environment.

Working Hours:
Work Location:
Duration - 12 Months

Key Responsibilities

Assist in providing technical support for Automation Anywhere products, including A360, Bot Agent, and Control Room.

Learn to diagnose and troubleshoot basic application and configuration issues under supervision.

Review logs and automation workflows to identify common issues and escalate as needed.

Respond to customer queries via ticketing systems and live chat, ensuring timely and professional communication.

Collaborate with senior engineers and internal teams to resolve technical problems.

Document common issues and solutions in the knowledge base.

Participate in training sessions to build technical and product knowledge.

Required Skills and Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent coursework).

0–12 months of experience in technical support or software troubleshooting (internship or project experience acceptable).

Basic understanding of Windows and/or Linux environments.

Familiarity with databases (SQL basics preferred).

Awareness of APIs, networking, and cloud concepts (AWS, Azure, GCP etc.)

Strong analytical and problem-solving skills.

Good communication skills and willingness to learn in a fast-paced environment.

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

Top Skills

APIs

AWS

Azure

GCP

Linux

SQL

Windows

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The Company

HQ: San Jose, CA

6,564 Employees

Year Founded: 2003

What We Do

Welcome to Automation Anywhere. We’re on a singular and unwavering mission to democratize automation and create a better future for everyone, liberating people from mundane, repetitive tasks, and allowing them more time to use their intellect and creativity.

With 2.8M bots deployed at customers in 90 countries, and a network of over 2100 partners, we are a leader in the Gartner Magic Quadrant, and our AI-powered digital workforce platform optimizes the business processes of the world's largest enterprises and governments in virtually every industry including 85% of the top banks and ﬁnancial institutions, 90% of the top healthcare institutions, 85% of the top technology companies, and 80% of the top telecom companies.

Industry Awards and highlights:

· Named a leader each year of Gartner Magic Quadrant for Robotic Process Automation

· Named a Leader in Forrester Wave

· Named a Leader and Star Performer in Everest Peak Matrix

· Named a Leader in Nelson Hall NEAT Intelligent Automation Report

· G2 Crowd 2020 Best Software Company

· First Cloud-native digital workforce platform

· 850+ pre-built, intelligent automation solutions

· Bot security and IP protection

· SaaS packages

· Over 1.4M courses completed in Automation Anywhere University

· Free AI-powered Community edition

Try the world’s most advanced digital workforce platform today: https://bit.ly/startRPAtoday