Description
Job Summary:
The Traffic Coordinator works to direct the day-to-day route operations and reports to the Logistics Supervisor. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance.
Responsibilities of the Position:
- Takes client calls and communicates issues with drivers and Warehouse Manager as appropriate
- Monitors radio, telephones and on-road provision of service for quality
- Responsible for influencing positive employee morale and quality customer service.
- May assign trips to drivers to assure adequate disbursement of trips between all assigned routes
- Monitors daily system performance
- Participates in analysis and review of operating performance
- Notes closed and/or late starting of routes and communicates same to the Warehouse Manager as appropriate.
- Perform other duties as assigned by Management.
Requirements
Knowledge/Skills/Abilities:
- Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment
- Demonstrate a high customer service commitment
- Able to demonstrate professional phone manner
- Knowledge of the service area is a plus.
Education and Experience:
- One (1) year previous Traffic Coordinator experience preferred.
- Two (2) years of Customer Service experience is preferred.
- High School diploma or equivalent
Working Conditions:
- Ability to work between an office setting and warehouse environment with temperature range of 55 – 80 degrees.
Physical Requirements:
- Operate standard office equipment.
- Reach with hands and arms.
- Lift up to 25 pounds
Skills Required
- High School diploma or equivalent
- One (1) year previous Traffic Coordinator experience
- Two (2) years of Customer Service experience
- Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment
- High customer service commitment
- Professional phone manner
- Knowledge of the service area
- Ability to work between an office setting and warehouse environment (temperature range 55 - 80 degrees)
- Operate standard office equipment
- Reach with hands and arms
- Lift up to 25 pounds
What We Do
Creative Werks is a packaging company specializing in co-packing, manufacturing, and design solutions for consumer packaged goods (CPG) brands, helping them bring innovative products to market efficiently and sustainably.
