iSAM is an innovative, financial technology firm specialising in quantitative trading, comprised of iSAM Funds and iSAM Securities.
iSAM Securities regulated by the FCA, SFC, and CIMA registered, is a leading algorithmic trading firm and trusted electronic market maker, providing liquidity, technology and prime services to institutional clients and trading venues globally. The firm offers full-service prime brokerage and execution via its cutting-edge proprietary technology, as well as market leading analytics, cleared through the group’s bank Prime Brokers.
iSAM Funds is an alternative asset manager specialising in systematic investing. Each strategy is unique, provides a specialist quantitative approach and is designed to deliver highly diversifying absolute returns for institutional portfolios.
The Role:
Act as the first line of interaction and defence for the iSAM Securities business, owning the client experience and ensuring complete efficient communication with emphasis on care and attention. Ensure day-to-day monitoring and optimization of algorithmic trading strategies to deliver P&L within internal risk appetite. Including oversight across internal systems which control these functions. You will be working with multiple teams, pro-actively supporting the needs of the company’s global client base whilst adhering to the company’s policies and procedures.
Working Schedule:
Full-Time : Weekends + 3 Weekdays
Responsibilities:
- To efficiently assist clients with queries across all available communication channels and escalating internally where necessary.
- Acting as primary point of contact alongside translating technical updates into clear, client-friendly language.
- Lead client-facing communications during incidents, market disruptions and firm-wide updates, working with Marketing on tone and consistency.
- Day to day implementation of internal systems, optimization of revenue and continual real-time monitoring of alerts to achieve & protect iSAM Securities commercial goals
- Ensure trading operates within risk/compliance limits.
- Full operational ownership of internal connectivity systems to ensure uninterrupted global support and consistency.
- Work closely with the sales team and firm’s client to translate client demand into strategy requirements
- Operate with the highest level of integrity and adhere to the regulatory standards of best practice
Skills Required
- Provide first-line client support across multiple communication channels and escalate when necessary.
- Translate technical updates into clear, client-friendly language.
- Lead client-facing communications during incidents, market disruptions, and firm-wide updates.
- Day-to-day monitoring and optimisation of algorithmic trading strategies to deliver P&L within internal risk appetite.
- Oversight and operational ownership of internal connectivity and trading systems to ensure uninterrupted global support.
- Ensure trading operates within risk and compliance limits.
- Collaborate closely with sales and clients to translate client demand into strategy requirements.
- Ability to work full-time including weekends plus three weekdays (shift availability).
- Operate with high integrity and adhere to regulatory standards and company policies.
What We Do
iSAM is an innovative financial technology firm specializing in quantitative trading, comprising iSAM Funds and iSAM Securities. It is also described as a leading alternative investment manager specializing in systematic investing.
