Trading & Cost Basis Client Support Specialist

• Resolve escalated, high-complexity cost basis issues involving multi-system discrepancies, ambiguous tax lot scenarios, and advanced corporate action impacts
• Lead and execute audit reviews for accuracy, completeness, and regulatory standards
• Own advanced UAT cycles and validate new platform functionality prior to release
• Identify operational risks within the cost basis function and recommend strategic process improvements
• Document advanced procedures and contribute to the refinement of departmental controls and internal standards
• Serve as the subject-matter expert for internal partners including Product, IT, Operations, and leadership
• Mentor and train Client Support Specialists — Cost Basis on advanced topics, complex case handling, and best practices
• Partner with Product and IT teams on enhancement requests, defect documentation, and release validation
• Coordinate with custodians on complex data issues requiring escalated resolution
• Lead or contribute to documentation redesign and workflow optimization initiatives within the cost basis function

• Has a Bachelor's degree in Finance, Accounting, Business Administration, Finance, or related field as preferred
• Has a minimum of two (2) years of significant financial industry experience as required
• Has prior experience in cost basis, tax lot reconciliation, or accounting operations as preferred
  • Demonstrated expert-level knowledge may substitute for years of experience
• Has experience leading audit reviews or UAT cycles as preferred
• Has prior mentorship or training responsibilities as preferred
• Has familiarity with Orion platform and custodian coordination processes as preferred
• Has expert knowledge of cost basis methodology including all gain/loss methods (FIFO, LIFO, specific identification, average cost), tax lot management, and wash sale rules
• Has expert understanding of corporate actions and their cascading impact on tax lot accuracy and cost basis reporting
• Can resolve high-complexity, multi-system cost basis discrepancies with sound analytical judgment
• Has deep understanding of IRS cost basis reporting requirements and financial industry regulatory standards
• Can validate new platform functionality against cost basis rules and regulatory expectations during UAT cycles

• Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization 

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Salary Range:

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

About Us

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA—we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.