About this Opportunity:
As a SME Trading Product Specialist, you will be responsible for servicing clients and client support staff by implementing and using the Orion system to improve trade execution. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.
For External Candidates:
Candidates must work in-office at one of the following locations for at least 3 days per week: Omaha, NE; Berwyn, PA; Hebron, KY; Chandler, AZ; or Lehi, UT.
In this role, you’ll get to:
Assist in taking inbound calls / chats daily to help train and answer questions clients may have on the Orion trading platform
Assist with additional training needs by participating in Home Office Visits, travel to client offices, and attend conferences such as Ascent
Quickly identify trading system issues and partner with programming and trading leadership and deliver a resolution to clients
Demonstrate the ability to be an advocate for clients by receiving feedback and providing system enhancement suggestions through Jira
Support multiple Orion Trading Functionalities and platforms – Including but not limited to TOM, Eclipse, Portfolio View Trading, Orion Custom Indexing, Sleeve trading, and Compare Tool
Maintain expected service levels and high-quality engagements as measured by Glia, cases, and NPS surveys
Collaborate effectively with internal teams and external clients, providing support across business functions as needed
Cross-train and adapt to meet evolving business needs
We’re looking for talent who:
Has knowledge of industry rules and regulations pertaining to various security instruments and markets
Has knowledge and understanding of anti-money laundering rules and procedures required to maintain compliance
Has ability to quickly learn new and utilize multiple internal/external trading systems and platforms
Has ability to multi-task while maintaining careful attention to detail in a time sensitive environment
Speaks effectively before groups of customers or employees, as well as conduct effective presentations
Acts as a liaison between the client and internal development groups
Has strong skills in effective oral, written, interpersonal and listening, including the ability to communicate technical information to nontechnical personnel
Has ability to multi-task while maintaining careful attention to detail
Works effectively both individually and within a team environment
Works with a sense of urgency to meet deadlines and address competing priorities.
Has proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook.
Has effective written, listening and verbal communication skills.
Has effective problem solving and organizational skills
Has a Bachelor's degree in Business Administration, Finance or related field
Has minimum of 1-3 years of experience in the financial services industry or prior/current employment with Orion; experience in a trading-related role for an investment advisor
Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization
#LI-AP1
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Salary Range:
$23.57 - $34.20The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.
About Us
At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA—we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.
Orion Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Orion and has not been reviewed or approved by Orion.
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Leave & Time Off Breadth — Feedback suggests paid parental leave, “pawternity” leave, and a paid sabbatical every seven years create generous time‑off options. The sabbatical is described as extended time away with additional spending money.
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Healthcare Strength — Health benefits are said to start on the first day of employment, with wellness support including an on‑site gym at the Omaha headquarters. This indicates dependable access to core coverage from day one.
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Retirement Support — A 401(k) plan with a 50% company match on contributions up to 6% and access to financial planning technology are highlighted. These features provide tangible support for long‑term financial security.
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What We Do
Orion is a wealthtech powerhouse delivering an integrated suite of fully connected, disruptive technology and investment solutions on an open architecture platform. Our tech-enabled fiduciary process empowers financial advisors to seamlessly attract new clients, connect planning goals to investment strategies, and help achieve each investor’s unique definition of financial success. Orion is committed to understanding the needs of growth-minded advisors which directs our M&A and product development strategies. We’ve made it our goal to seamlessly connect each stage of the advisor-client relationship with solutions that are fully connected yet provide the flexibility and choice to be adopted in its entirety or as stand-alone components that complement existing capabilities. Combined, our brand entities, Orion Advisor Tech, Orion Portfolio Solutions, Brinker Capital Investments, Redtail Technology, and TownSquare Capital, create a complete offering that empowers firms to broaden their offering, increase efficiency, and spur growth. Supporting over 5 million technology accounts and thousands of independent advisory firms, Orion is the platform of choice for all growth-focused advisory firms looking to strengthen their client relationships, gain a competitive edge in a crowded marketplace, and build strong, profitable businesses • • • Orion is committed to having a diverse and inclusive workforce. Individuals seeking employment at Orion are considered without regards to age, color, disability status, ethnicity, genetic information, national origin, race, religion, gender, sexual orientation, gender identification, veteran status or any other factor protected by law. Our Social Media Disclosure: https://bit.ly/3oTnWu7
