The Trading Application Support team is an integral part of the wider IT Production department. The team is split across London and Sydney and responsible for providing application support for CMC Markets’ award winning web- based trading platforms. This role reports into the regional Trading Application Support Team Leader, who provides support, management and escalation for the role.
Tasks come via monitoring alerts or tickets raised by internal CMC teams. You will work closely with peers in London and Sydney, following current support processes to ensure that all incidents are resolved efficiently, and any changes are implemented successfully.
The teams work in a mixed operating system environment (Red Hat 70% and Windows 30% of estate) with the London team primarily focusing on Red Hat trading applications and Sydney the Windows equivalents. You will also work to identify and implement new processes, procedures and automated solutions, ensuring an excellent and professional service is provided at all times. It is a fast-paced, process driven environment.
Responsibilities:
Using our ‘follow the sun’ support model, ensure maximum availability and performance of the company’s trading applications across web, mobile and API channels;
Provide 1st and 2nd line support for the trading platforms;
System monitoring with real time monitoring tools. (Nagios, Splunk, AppDynamics, Geneos and Bespoke tools);
Provide proactive and reactive support to application and operational issues across both production and non-production environments;
Proactively fix support issues, provide or suggest remedial actions or route issues to developer for remediation;
Liaise with external vendor, other support teams (Business Operations, 3rd Tier Support, DBA, Security, Infrastructure) and development departments to ensure incidents are resolved;
Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained;
Follow our release and change process to complete deployments and change successfully;
Plan, execute and review maintenance tasks and deployments between IT and development teams;
Participating in DR and BCP testing;
Shifts on a weekly rotational basis – this will include some weekend on call work, rotated through the team;
Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training;
When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high quality service that presents a professional and positive image of CMC Markets;
Take all reasonable steps to ensure appropriate confidentiality;
Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role
KEY SKILLS AND EXPERIENCE
Essential:
Self-starter with passion for IT
Experience of IT Support
Sufficient experience of using Red Hat Linux (or others Unix flavours) including scripting in a commercial environment
Experience supporting applications (Java, .NET, Apache, IIS);
Desirable:
Knowledge of Microsoft Windows Server.
Experience with working within financial industry;
Experience with working within an ITIL framework;
Experience with working with market data, FIX protocol
Top Skills
What We Do
CMC Markets is a leading global provider of online trading and investing, with a comprehensive retail, professional and institutional offering. Established in 1989, headquartered in London and listed on the London Stock Exchange, we have offices in Australia, China, Singapore, and across Europe.
Over 1m traders and investors* worldwide have access to our proprietary platforms, native mobile trading apps, and MetaTrader 4. Our clients can trade on a huge range of financial instruments through our award-winning spread betting, CFD and share trading platforms**.
We provide transparent, competitive pricing, market insights, and dedicated, 24/5 customer service.
*1.388 million unique user logins for the CMC Markets invest and CFD platforms globally, as at August 2023.
**Awards include: No.1 Web Platform & No.1 Most Currency Pairs, ForexBrokers.com Awards 2023; Best Forex Broker, Good Money Guide Awards 2023; Best In-House Analysts, Professional Trader Awards 2023; CFD Provider of the Year, Investors' Chronicle/Financial Times Celebration of Investment Awards 2023; No.1 Platform Technology, ForexBrokers.com Awards 2022; Best Mobile Trading Platform, ADVFN International Financial Awards 2022.
Disclaimer: Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 68% of retail investor accounts lose money when spread betting and/or trading CFDs with this provider. You should consider whether you understand how spread bets, CFDs, OTC options or any of our other products work and whether you can afford to take the high risk of losing your money.
Professional clients: Countdowns carry risk to any capital invested. These products are not suitable for all investors. CMC does not endorse, control or take responsibility for any third party content on or linked to this account. Nothing in this material is (or should be considered to be) financial, investment or other advice on which reliance should be placed
