Trading Application Support Engineer

If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that’s growing with you, by global expansion and product offering.

Your career growth matters to us. You'll expand your technical toolkit while working alongside accomplished professionals in a fast-paced, process-driven environment. You'll gain valuable experience across multiple operating systems (Windows and Red Hat Linux) and have the opportunity to implement new processes and automated solutions that directly impact our clients' trading experience.

Why you'll like working here

Just some of the reasons you’ll love working here include:

• Continuous learning: Our generous L&D program covers both technical, performance and leadership training, ensuring you're always learning new skills.

• Leave benefits:   Accrue 5 additional annual leave entitlements each year called My Days, as well as enjoying 5 extra annual leave days once you pass 12 months. Enjoy your birthday off to spend time with family and friends, on us! Utilise a free annual charity day to give back to your community

• Unlimited access to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts, and make use of a variety of resources that will enhance your physical and mental wellbeing

• Collaboration: We believe that great things happen when smart people work together, that’s why we’ve made the decision to work five days in the office.

• $O Trades: Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders!

• Office perks: Help yourself to free breakfast cereals, condiments, and coffee to fuel your workday. Our culture club provides opportunities for everyone whether you’re into fitness, pizza making classes, socialising or bringing out your competitive side in trivia or lawn bowls!

What you'll be working on

Using our 'follow the sun' support model, you'll ensure maximum availability and performance of the company's trading applications across web, mobile and API channels:

• Provide 1st and 2nd line support for the trading platforms
• System monitoring with real-time monitoring tools (Nagios, Splunk, AppDynamics, Geneos and Bespoke tools)
• Provide proactive and reactive support to application and operational issues across both production and non-production environments
• Proactively fix support issues, provide or suggest remedial actions or route issues to developer for remediation
• Liaise with external vendors, other support teams (Business Operations, 3rd Tier Support, DBA, Security, Infrastructure) and development departments to ensure incidents are resolved
• Shifts on a weekly rotational basis -- this will include some weekend on-call work, rotated through the team one week every month.

What will help you be successful?

We're looking for a self-starter with a passion for IT, including 1-3 years experience in IT support, especially with the MS Windows stack (Windows Server OS) and application support.

If you have been looking for a Systems Support Engineer role, Application Support Specialist role or Technical Support Engineer role, then we would love to hear from you

The things we live by

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone

Click on the link to find out more about the things we live by at CMC Markets CMC Markets - Culture Video

We’re always on the lookout for great people, so even if you don’t feel you are a 100% fit, apply with your up-to-date CV and we’ll consider you for this role and any other suitable opportunities across the business.

We look forward to hearing from you!

Please be vigilant when applying for jobs online. CMC Markets will never request personal identification details, such as Date of Birth or Tax File Number prior to an offer being made. If your initial application is successful, regardless of whether you've applied directly or through an approved recruiter, you will always liaise with a representative from CMC's Talent Acquisition team. We will only discuss a role you have formally applied for via phone or email (CMC Markets email address); and never via Facebook or Telegram.