Short Job Description:
Drive innovation in enterprise trader voice technology — shaping the future of how global trading floors collaborate and communicate.
(135 characters including spaces — within limit)
Job DescriptionAre you passionate about building world-class communication products that power some of the most complex trading environments in the world? This is your opportunity to lead a high-impact product area at one of the most technology-forward financial institutions on the planet — where your vision will directly shape how tens of thousands of traders and financial professionals collaborate every day.
As a Trader Voice Product Area Lead at JPMorganChase within the Employee Platforms — Collaboration and Communication Product Line, you will own the end-to-end success of our global trader voice product portfolio. You will translate complex customer needs into a clear, prioritized product strategy, partnering with engineering, design, and business stakeholders across New York, New Jersey, London, Hong Kong, and Hyderabad. Your work will directly influence how our global workforce communicates across trading floors and hybrid environments — and you will help define what the future of that experience looks like.
Our Collaboration and Communication Product Line supports a global workforce of over 300,000 employees, delivering enterprise-wide solutions that enable effective internal and external communication at scale. We are a people-oriented team with a deep obsession for user experience, engineering excellence, and continuous improvement — and we are looking for a product leader who shares that passion.
Job responsibilities
- Define and communicate a compelling product vision and strategy for trader voice technologies, aligned to long-term business goals and customer needs
- Conduct ongoing market research and track industry developments in collaboration, AI/ML, and communication technologies to inform and evolve product direction
- Identify market needs by engaging directly with line-of-business technology customers to define product scope, positioning, and value
- Own and manage product business metrics including cost, feature delivery, risk posture, and reliability targets
- Create and maintain the product roadmap, product definitions, and customer-facing service level objectives and agreements
- Prioritize the product backlog with a clear, outcome-driven rationale that balances customer value, technical feasibility, and business viability
- Lead go-to-market and strategic planning efforts, ensuring successful product launches and adoption across the global organization
- Foster a culture of experimentation and learning, creating a safe environment for rapid iteration and continuous improvement
- Manage senior stakeholder communities and customer advisory boards, ensuring alignment and transparency across all levels of the organization
- Champion responsible product development by embedding strong risk management practices throughout the product lifecycle
Required qualifications, capabilities, and skills
- Formal training or certification on product engineering concepts and 10+ years applied experience
- Demonstrated success delivering enterprise-scale collaboration or communication technology products in a complex, global organization
- Proven ability to develop and maintain product roadmaps, backlogs, and documentation for large-scale technology platforms
- Deep understanding of software development methodologies including Agile, Scrum, and the full software development lifecycle
- Strong written and verbal communication skills with the ability to present complex concepts clearly to senior leadership and technical audiences
- Proven track record of building and sustaining strong partnerships with cross-functional stakeholders across geographically distributed teams
- Experience defining and managing product business metrics, including cost management, reliability, and customer satisfaction indicators
- Ability to translate customer insights and market research into actionable product strategies and prioritized delivery plans
Preferred qualifications, capabilities, and skills
- Experience with trader voice, financial communications, or trading floor technology products
- Familiarity with AI/ML applications in enterprise communication or collaboration environments
- Experience working within large-scale financial services or highly regulated technology environments
- Knowledge of cloud computing, serverless architectures, or modern infrastructure platforms as they relate to product strategy
- Experience managing customer advisory boards or senior stakeholder governance forums across global, matrixed organizations
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in product engineering concepts
- 10+ years of applied experience
- Experience delivering enterprise-scale collaboration or communication technology products in complex global organizations
- Experience developing and maintaining product roadmaps, backlogs, and documentation for large-scale technology platforms
- Deep understanding of Agile, Scrum, and the full software development lifecycle
- Strong written and verbal communication skills for senior leadership and technical audiences
- Experience building partnerships with cross-functional stakeholders across geographically distributed teams
- Experience defining and managing product business metrics, cost, reliability, and customer satisfaction indicators
- Ability to translate customer insights and market research into product strategies and prioritized delivery plans
- Experience with trader voice, financial communications, or trading floor technology products
- Familiarity with AI/ML applications in enterprise communication or collaboration environments
- Experience in financial services or highly regulated technology environments
- Knowledge of cloud computing, serverless architectures, or modern infrastructure platforms
- Experience managing customer advisory boards or senior stakeholder governance forums
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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