Trade Support Operations (IT Support)

Posted Yesterday
Be an Early Applicant
Amsterdam, NLD
Hybrid
Junior
Fintech • Information Technology • Financial Services
The Role
Provide first- and second-line technical support to traders and employees, monitor trading applications and infrastructure, troubleshoot exchange connectivity and trading-system issues, and escalate problems appropriately. The role also supports process improvements through automation and requires collaboration across technical and trading teams in a time-sensitive environment.
Summary Generated by Built In

We are Gelber Group -- Passion for Trading. Powered by Technology.

Gelber Coöperatief is a subsidiary of Gelber Group, LLC. Headquartered in Chicago with offices across the United States and Europe, Gelber has set the bar as one of the industry’s most innovative and enduring proprietary trading firms for more than 40 years. Our success derives from a relentless pursuit of new trading ideas and careful attention to technology.

We have a culture of entrepreneurship, innovation, and collaboration. We empower each member of our team to have a meaningful impact from the start. We employ a flat organizational structure and focus on meritocracy.

As a Trade Support Specialist in our Amsterdam office, you will play an important role in supporting our global trading operations as we continue to expand our presence in Europe. You will work closely with experienced traders and technology teams across the firm, helping ensure the reliability and performance of our trading systems.

This is a hands-on role for a hardworking, self-motivated individual who enjoys solving problems, works well under pressure, and takes ownership of technical and operational challenges in a fast-paced trading environment. You will gain exposure to exchange-traded financial markets, trading infrastructure, and the technology that supports our business.

What you’ll do:

  • Provide first- and second-line technical support to traders and employees across the firm.
  • Perform real-time monitoring and support of trading applications, with secondary responsibility for monitoring technical infrastructure.
  • Monitor proprietary applications, exchange connectivity, and trading systems, identifying, investigating, and escalating issues as appropriate.
  • Troubleshoot technical and operational problems to minimize disruptions to trading activities.
  • Develop an understanding of trading workflows, exchange operations, and the trade lifecycle to support effective problem resolution.
  • Identify opportunities to improve monitoring, troubleshooting, and support processes through automation, AI, and other technologies.
  • Communicate effectively with traders, technology teams, and other internal stakeholders across the firm.

What you’ll need:

  • University degree
  • 2 or more years of relevant work experience.
  • General understanding of Windows and Linux operating systems.
  • Basic SQL knowledge.
  • Familiarity with Python, PowerShell, or other automation tools is an advantage, but a willingness to learn is more important.
  • An interest in financial markets and trading technology; familiarity with exchange-traded products, trading systems, or trade lifecycle processes is advantageous.
  • Strong analytical and problem-solving skills, with the ability to prioritize effectively in time-sensitive situations.
  • A proactive, self-starting approach and willingness to take ownership of issues.
  • Strong communication skills and the ability to collaborate across technical and non-technical teams.
  • Ability to occasionally lift or move IT equipment weighing up to 25 kg, where appropriate and in accordance with safe handling procedures.
  • Willingness to work an early schedule, with occasional flexibility outside regular hours to support global trading operations.
  • Willingness to travel occasionally to our Chicago headquarters for training and collaboration.
  • Excellent written and verbal communication skills in English.

Benefits Highlights

Gelber Amsterdam offers a wide range of benefits to full-time employees. Our benefits offering includes:

  • Health insurance reimbursement
  • Pension
  • Employees may receive an annual performance-based bonus determined by company’s overall financial performance and individual contributions.
  • Health club membership reimbursement
  • Generous vacation time (25-day accrual in first full calendar year of employment; prorated accrual in initial year)
  • Social events including team dinners and company parties
  • Charitable giving and company matching opportunities
  • Casual, relaxed dress code
  • Located in a major Amsterdam business district with excellent transportation connections

If you are based in California, we encourage you to read the Gelber Privacy Notice for California Employees and Applicants, linked here.

Skills Required

  • University degree
  • At least 2 years of relevant work experience
  • General understanding of Windows operating systems
  • General understanding of Linux operating systems
  • Basic SQL knowledge
  • Familiarity with Python, PowerShell, or other automation tools
  • Interest in financial markets and trading technology
  • Familiarity with exchange-traded products, trading systems, or trade lifecycle processes
  • Strong analytical and problem-solving skills
  • Ability to prioritize effectively in time-sensitive situations
  • Proactive, self-starting approach and willingness to take ownership of issues
  • Strong communication and collaboration skills
  • Ability to occasionally lift or move IT equipment weighing up to 25 kg
  • Willingness to work an early schedule and provide occasional support outside regular hours
  • Willingness to travel occasionally to the Chicago headquarters
  • Excellent written and verbal English communication skills

Gelber Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gelber Group and has not been reviewed or approved by Gelber Group.

  • Healthcare Strength — Health coverage is described as comprehensive (BCBS PPO/HDHP/HSA) with dental, vision, life, and long‑term disability, supported by generous employer cost‑sharing. Benefits materials consistently emphasize broad medical options and strong core coverage.
  • Leave & Time Off Breadth — Vacation accrual starts around 23–25 days in the first full calendar year, alongside paid holidays, sick days, floating holidays, and paid parental leave. Feedback suggests time‑off policies are a strong point that supports work‑life balance.
  • Wellbeing & Lifestyle Benefits — Workplace perks include onsite gym/health‑club access, free catered lunches several days per week, commuter benefits, social events, and amenities like a golf simulator. Feedback suggests these lifestyle benefits and a hybrid setup positively impact day‑to‑day experience.

Gelber Group Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Chicago, IL
204 Employees
Year Founded: 1982

What We Do

Gelber Group, a Chicago-based global proprietary trading company, has set the bar as one of the industry’s most innovative and enduring firms. Our success is driven by our relentless pursuit of new trading ideas and our emphasis on technological innovation. Established in 1982, Gelber Group is privately funded and trades on major exchanges in the United States and worldwide, operating in a variety of asset classes including foreign exchange, fixed income, equities, and commodities. Gelber has over 200 employees and offices located in Chicago, IL (headquarters); White Plains, NY; and Amsterdam/Gelber Coöperatief U.A.

Why Work With Us

Our culture is built on the idea that teamwork, innovation, and creative freedom are essential in today’s technology-driven marketplace. Our flat org structure and informal atmosphere allow employees to research and develop their own ideas while our team approach provides a platform to transform ideas into high-powered results

Gallery

Gallery

Similar Jobs

Adyen Logo Adyen

Engineering Manager

Fintech • Payments • Financial Services
Easy Apply
Hybrid
Amsterdam, NLD
4771 Employees

Takeda Logo Takeda

Head Regulatory Affairs - Netherlands

Healthtech • Software • Analytics • Biotech • Pharmaceutical • Manufacturing
Hybrid
Hoofddorp, NLD
50000 Employees
103K-142K Annually

Adyen Logo Adyen

Senior Linux System Engineer - IAM

Fintech • Payments • Financial Services
Easy Apply
Hybrid
Amsterdam, NLD
4771 Employees

HiBob Logo HiBob

Account Executive

HR Tech • Information Technology • Professional Services • Sales • Software
Remote or Hybrid
Netherlands
1350 Employees

Similar Companies Hiring

Kepler  Thumbnail
Artificial Intelligence • Fintech • Software
New York, New York
9 Employees
Onshore Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
60 Employees
RapidScale Thumbnail
Cloud • Information Technology • Consulting
Raleigh, NC
600 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account