Trade Supply Chain Finance Brazil

Job Description
You are a production fast-paced environment enthusiast. You have found the right team!
As a Client Service Analyst in the Payments Solution Center, you will be required to provide account maintenance and invoice inquiry support via phone and email channels. You will be challenged to stretch outside your comfort zone, learn new skills, help the team understand and meet the needs of our suppliers and internal partners. You will be expected to meet defined call center performance goals on all parameters inclusive of efficiency, client satisfaction, quality and controls.
Job Responsibilities

• Share payment and invoice related status with steps to resolve
• Resolve all Supplier inquiries within Service Level Agreement by coordinating with internal teams and sharing timely status updates with interested parties
• Proactively communicate and escalate aging and sensitive supplier issues
• Share information on identified supplier issues or product deficiencies and suggest ideas for process improvement and volume reduction
• Serve as peer coach to other employees. Share best practice samples with newly hired employees, or analyst learning new tasks.
• Ensure proper handling and disposition of case tracking records

Required qualifications, capabilities, and skills

• Bilingual - Portuguese and English proficiency required
• 2 years of Trade & Working Capital customer service experience in a call center environment required
• Strong team player with ability to build good working relationships with various teams
• Strong written, verbal and interpersonal skills
• Effective problem solving
• Ability to exercise sound judgment and make effective decisions
• Effective time management and organizational skills
• Ability to prioritize, handle multiple tasks and work under pressure in a team environment
• Self-starter who does not require close supervision

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.