Trade Lifecycle analyst - GMP

Job Description
As an Investigations analyst in Global Mass Pay Operations, you will be responsible for managing a queue of cases on daily basis. Our team is part of the Back Office operations and we connect mainly with Clients, other banks, and Middle Office teams. You will be required to investigate failed transactions and connect with other Banks and Clients to resolve different type of issues. You will be also reconciling accounts and analyzing any credit or debit movements that could lead to actions from your end
Responsibilities:

• Investigate failed low value rail FX outgoing transactions to other countries
• Build and sustain strong relationships with Internal lines of business, shareholders and other departments
• Ensure each issue is investigated, actioned and resolved in a timely manner and as per Business Standards
• Identify and ensure the accurate and timely escalation of all inquiries when needed
• Being part of metrics reporting, taking ownership of those assigned to you
• Facilitate training for new application users
• Work with the business, technology, and operations to determine priorities, schedule of releases, and detail of the requirements for future enhancements/products
• Address every single client's request searching for correct answers, identifying complaints, and acting properly in case of remediations needed

Qualifications:

• Strong logical and analytical mindset
• Previous experience in banking/customer service is preferred
• Highly disciplined, a self-starter, and the ability to execute on assignments independently
• A team player who demonstrates work ethic and consistently demonstrates a high-level of professionalism
• Excellent written and oral English skills
• Excellent organizational and time management skills
• BA or BS degree (Business, Foreign trade preferred)

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.