Trade Desk Specialist

Job Description

Building trusted markets —powered by our people.

At Cboe Europe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.

We’re building inclusive ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving associates a safe space to network, share ideas and create opportunities.

Sound like the place for you? Join us!

The Trade Desk team team is hiring for Trade Desk Specialist.

The Trade Desk Specialist’s role is to provide first-level and first-class support answering questions and resolving participant issues related to equities trading, market data and technology. The role will support day to day associated tasks with operations, trade support and oversight over live Production trading systems. This includes handling inbound calls and email traffic for the Trade Desk, as well as monitoring all trading, report and market data systems proactively. The Trade Desk Specialist will also document issue resolution and communication to market participants and vendors. 

The ideal candidate has:

• Equivalent of Bachelor’s Degree. 
• Solid experience in a securities related field.
• FIX protocol proficiency preferred.
• Experience of monitoring and support of production mission critical trading and market data systems preferred.
• Customer on-boarding experience preferred.
• Strong troubleshooting, problem-solving, and customer service skills. 
• Windows and Linux experience preferred.
• SQL proficiency preferred.
• Bash or Python scripting experience preferred. 
• Desire to increase securities market expertise and to become proficient with Cboe Technology.
• Ability to work well on an international team
• Excellent written and verbal communication skills.
• Ability to work well under pressure.

Benefits and Perks

We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:

• Fair and competitive salary and incentive compensation packages with an upside for overachievement
• Comprehensive private medical insurance for employees and their families which includes dental cover (taxable benefit)
• Cboe pays for employee access to a private GP service (face to face or phone call consultations) to make it easy and convenient for you to see a doctor
• Life and long term illness insurance for stability and peace of mind
• EAP - This service intends to help employees deal with personal problems that might adversely impact their work performance, health and well-being. This service includes short- term counselling and referral services for employees and their immediate family.
• Enhanced paid parental and adoption leave to support parents
• Cboe offers pensions contribution up to 7% of base salary. You don’t have to contribute yourself.
• ClassPass Corporate Membership which provides access to on-demand classes, livestream classes, in-person classes and wellness sessions across different fitness genres. (taxable benefit)
• 25 days holiday per year per holiday year for full time employees, increasing with length of service at a rate of one extra day per completed years’ service, up to a maximum of 30 days.
• Flexible, hybrid work environment, where you choose where and how you work
• Discounted Employee Stock Purchase Plan
• Employee referral bonus program

• Complimentary lunch, snacks and drinks in any Cboe office
• Paid tuition assistance and education opportunities
• Generous charitable giving company match
• Volunteer opportunities to help you give back to your communities

More About Cboe Europe

We’re reimagining the future of the workplace by focusing on what matters most, our people. Our journey is an inclusive one. We’re investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed. We celebrate the diversity in our communities, inside and out, and welcome new perspectives with equity, inclusion and belonging.

We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion. We’re an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.

Learn more about life at Cboe on our website and LinkedIn.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our associates' differences, including race, religion, sex, sexual orientation, gender identity, national origin, age and disability

Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.