Trade Desk Specialist - (Charlotte, NC)

As a Trade Desk Specialist, at Citizens, you’ll play a critical role in delivering exceptional service and operational excellence within our growing Wealth Management team. This is an operations-focused role that supports inbound inquiries and trade requests from end clients and financial advisor lines. This position is essential to maintaining client experience service levels and ensuring timely, accurate trade execution.

You’ll be at the center of trade execution and account management, ensuring compliance and a seamless experience for our clients. This is an exciting opportunity for a motivated professional who thrives in a fast-paced environment and is passionate about financial markets and client success.

What You’ll Do

• Monitor the daily operations of trade execution, settlement, and clearing processes to ensure timely and accurate trade completion. 
• Execute and process trades across multiple products, including mutual funds, UITs, structured products, equities, and fixed income.
• Ensure accuracy and compliance with regulatory requirements (TRACE, RTRS, CAT).
• Discrepancy Resolution: Monitor and resolve trade discrepancies promptly, coordinating with various departments to facilitate smooth trade processing.
• Monitor manage accounts and provide proactive support to financial advisors.
• Deliver outstanding customer service and operational support for various service-related requests.
• Collaborate with Trade Desk leadership and cross-functional teams to resolve issues and improve processes.
• Participate in ad-hoc projects and initiatives that drive efficiency and innovation.
• Continuously learn and develop expertise across all aspects of the trade desk.

Qualifications:

• Licensing: FINRA Series 7 and 63/66 required.
• Experience:
• 3-5 years in Trade Operations or a similar role within the finance industry is preferred
• Strong communication skills—both verbal and written—with a customer-first mindset. Experience with prime broker/executing broker relationships a plus.
• Detail-oriented, organized, and able to work with a sense of urgency.
• Problem-solving skills and enthusiasm for working in a collaborative team environment.
• Passion for financial markets and investment products.
• Completed High School degree or GED equivalent required. 
• Past job stability is strongly preferred.  

Hours & Work Schedule

• Hours per Week: 40 (4 days in office; 1 day work from home)
• Work Schedule: M-F
• Overtime Eligible

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.