Trade Client Manager – South West England

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

The key objective of the programme is to increase OEM parts sales in the market and increase overall incremental parts sales revenue and profitability. The Trade Client Manager will be responsible for their own territory, be responsible for driving the continued growth in genuine parts sales for a premium manufacturer to trade customers through a dedicated Trade Retailer network.

Overview of role

Reporting to the Trade Operations Manager, this role requires the Trade Client Manager to coach and manage the trade sales activity of the Trade Retailer network. The Trade Client Manager will ensure the Trade Retailers have all the right resources in place to provide a great service to their trade customers and will drive sales activity to achieve sales target. This includes leading by example in sales visits to key customers.

Duties and responsibilities

• Engage with the Management team within each Trade Retailer business to support the trade sales objectives
• Arrange and deliver regular training and development visits with Retailers
• Set up the Trade Retailer operations to the prescribed standards and SLAs
• Organise the operational structure of the Trade Retailer to maximise quality and efficiency
• Deliver focused on-site consultancy and coaching with Retailer Trade Management & Team
• Support Marketing Plan Development and implementation with Trade Retailer
• Present regional updates to senior leadership and customers
• Drive innovation and pace across all retailer activity and development
• Support Trade Retailer sales activities, including customer visits, that will deliver trade parts sales growth
• Review regional results to identify best practice and areas for development
• Provide best practice sharing across the internal team and retail teams
• Review retailer performance and hold monthly review meetings
• Define and implement sales development activity, with Business Plans for each Trade Retailer
• Create and implement improvement plans where retailer performance is below target
• Analyse trade sales business performance (turnover and KPIs) of each Trade Retailer to ensure achievement of sales targets and action plans
• Produce visit report following each retailer review detailing actions agreed with retailer management
• Engage in the launch and sales actions for tactical campaigns with retailers

Authorities

• Management of all trade retailers in region
• Assist other TCM and retailers where required
• Accurate forecasting
• Promoting retailer parts marketing

Deliverables

• OEM Parts Sales Objective within region
• Retailer Engagement of Tactical Campaigns & Programmes
• Day-to-day regional support

Knowledge and experience

• Parts sales background from a manufacturer trade parts team, dealer senior parts manager/sales manager or aftermarket distributor roles
• Experience of automotive trade parts distribution operations and sales techniques
• Analytical approach to activity and diary planning
• Ability to work on sales and development plans with the use of data to identify opportunities
• Demonstrated customer-facing communication and negotiation experience
• Proven record in sales and target achievement
• A good understanding of vehicle manufacturer trade sales operations

Competencies and skills

• Organised and efficient, able to work under pressure and meet deadlines
• An analytical approach to strategy and activity development within region
• Good presentation and persuasion skills
• Strong people skills and effective communicator
• Proficient in MS, Word, PowerPoint, Excel
• Good level of business acumen and customer focus
• The ability to inspire, coach and influence others to achieve exceptional results

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.