We’re a growing third-party logistics company where GRIT, TENACITY & A DESIRE TO WIN matter. You’ll join a collaborative, high-energy environment where your work directly helps keep freight moving and customers informed.
Job DescriptionAs a Track and Trace Representative, you will be responsible for ensuring shipments remain on schedule from pickup to delivery. Your key responsibilities will include:
- Enter and update shipment details with accuracy in our logistics system
- Conduct daily check calls with drivers to confirm pickup and delivery progress
- Monitor and track freight throughout the complete shipment lifecycle
- Identify potential delays and communicate timely updates to relevant stakeholders
- Collect and maintain accurate shipment documentation and records
- Collaborate with Sales and Dispatch teams to resolve shipment-related issues efficiently
- Manage a high volume of outbound calls, typically 100+ calls per day, maintaining professional communication standards
Qualifications
- Panamanian Citizens or work permit ONLY!
- Advanced English — spoken and written (English language is a valuable asset)
- 1-3 years of experience in logistics, dispatch, track & trace, call centers, customer service, or similar roles
- Strong communication and multitasking skills
- Excellent attention to detail and organizational abilities
- Ability to manage multiple shipments and priorities in a fast-paced environment
- Proficiency with Google Workspace and Microsoft Office
- Comfortable handling a high volume of outbound calls
- A proactive, team-oriented, solutions-focused mindset
- High school diploma required; associate degree or higher preferred
Skills Required
- Panamanian citizenship or a valid work permit
- Advanced spoken and written English
- 1-3 years of experience in logistics, dispatch, track and trace, call centers, customer service, or similar roles
- Strong communication and multitasking skills
- Excellent attention to detail and organizational abilities
- Ability to manage multiple shipments and priorities in a fast-paced environment
- Proficiency with Google Workspace and Microsoft Office
- Ability to handle a high volume of outbound calls
- Proactive, team-oriented, solutions-focused mindset
- High school diploma
- Associate degree or higher
What We Do
Founded in 2011, Circle Logistics is a privately held third-party logistics (3PL) company based in Fort Wayne, Indiana. They move approximately 33,000 loads per month across the U.S., Canada, and Mexico using an asset-based fleet and a vetted carrier network. They serve a diverse range of clients, from family-owned manufacturers to Fortune 500 supply chains, across multiple freight modes.
