HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together local and global brands across accommodation, transport, activities, and payments through our network of 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients worldwide.
We’re tech‑driven, customer‑first, and powered by our incredible people across the globe. At HBX Group, we move fast, dream big, and make a difference every day. Our global mindset and local touch set us apart—and our culture of innovation, collaboration, and ambition is at the heart of everything we do.
We are seeking a highly motivated and experienced OTC Global TPS Lead to oversee and lead our global TPS (payments) operations. This role will manage a team of 7 FTEs and will be responsible for ensuring operational excellence across all TPS activities worldwide.
The role includes close collaboration with both the Thailand and Palma payment teams and focuses on delivering operational stability, continuous service improvement, strong risk controls, and accurate reconciliations.
This is a key leadership role that requires strong communication skills, partnership capabilities, and a proactive mindset with a focus on efficiency and service quality.
- Lead and develop the global TPS team, ensuring high levels of performance, collaboration, and service delivery.
- Oversee all global TPS payment activities, ensuring accuracy, efficiency, and compliance.
- Support the Thailand and Palma teams in all payment‑related workflows and initiatives.
- Ensure operational stability and drive continuous service improvement across all TPS functions.
- Strengthen risk controls and ensure adherence to internal policies and compliance requirements.
- Manage reconciliation processes and ensure timely resolution of discrepancies.
- Build strong partnerships with internal stakeholders and external TPS providers.
- Identify and implement process improvement opportunities that enhance service quality and operational efficiency.
- Serve as the main contact point for internal and external stakeholders related to TPS operations.
- Strong communication and interpersonal skills.
- Proven leadership experience, with the ability to lead and inspire teams.
- Ability to build strong relationships across all levels of the organization.
- Strong MS Office skills and experience working with SAP.
- Minimum 5 years’ experience in the travel industry in a Finance‑related role.
- Strong experience in Payments Processes.
- Demonstrated process improvement experience
- Hands‑on experience using SAP and Excel.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents.
Join us and be part of a team where diversity and equal opportunities truly make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Skills Required
- Strong communication and interpersonal skills
- Proven leadership experience
- 5 years experience in finance related role in travel industry
- Strong experience in payments processes
- Hands-on experience using SAP and Excel
What We Do
Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.
