The Tower Coordinator is a frontline, hands‑on position responsible for monitoring and coordinating all aircraft cabin cleaning activity at the airport. This role supports daily operations by dispatching cabin cleaning agents, tracking service requests, and providing guidance to ensure work is completed safely, accurately, and on time. This is an active role that requires frequent and full stair‑climbing to access aircraft and work areas. You must be able to climb multiple flights of stairs. The position also requires the ability to communicate effectively and maintain a professional manner at all times while working with coworkers, airport personnel, and service teams.
Shift: 2nd Shift 2:00PM - 10:30PM EST
Compensation: $20.00 per hour pay rate
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1
ResponsibilitiesResponsibilities
- Dispatch cabin cleaning agents to aircraft according to work orders and schedules
- Communicate effectively and maintain a professional manner using radios, telephones, and computer systems
- Monitor job assignments and track progress to ensure timely and accurate completion
- Coordinate service support between teams and airport personnel
- Provide guidance to agents when updates, changes, or operational needs arise
- Receive, update, and track work orders and service requests in real time
- Maintain accurate records of dispatch activity, service completion, and assignment status
- Identify and report operational issues, delays, or service needs
- Access aircraft and work areas that require climbing multiple flights of stairs
- Follow all safety, security, and compliance procedures required by the Company, airport, and regulatory authorities
- Perform other frontline operational duties as assigned
Basic Qualifications
- Must be 18 years of age or older
- Must be fluent in spoken and written English
- Prior dispatching experience required
- No high school diploma, GED, or college degree required
- Must meet all requirements to receive an airport SIDA badge and Customs Seal
- Must be able to fully climb stairs repeatedly throughout the shift
- Must be able to communicate effectively and maintain a professional manner in a fast‑paced environment
Skills Required
- Must be 18 years of age or older
- Must be fluent in spoken and written English
- Prior dispatching experience required
- No high school diploma, GED, or college degree required
- Must meet all requirements to receive an airport SIDA badge and Customs Seal
- Must be able to fully climb stairs repeatedly throughout the shift (multiple flights)
- Must be able to communicate effectively and maintain a professional manner in a fast-paced environment
ABM Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABM Industries and has not been reviewed or approved by ABM Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with some options described as strong (including no‑deductible choices) and added features to support condition management alongside expanded wellness benefits. Programs such as an Employee Assistance Program and FSA/HSA options further support physical and mental wellbeing.
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Retirement Support — A 401(k) savings plan with company match and immediate vesting supports long‑term savings. Complementary protections like life, AD&D, and disability insurance bolster financial security.
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Wellbeing & Lifestyle Benefits — Perks such as paid holidays, vacation and sick/bereavement time, commuter benefits, and discount programs are part of the offering. An emergency relief fund for financial hardship provides additional practical support for eligible employees.
ABM Industries Insights
What We Do
Commercial Cleaning Service That Shines There’s more to janitorial services than a mop hitting the floor. Environmental concerns and new technologies have taken commercial cleaning service to a new level. ABM Janitorial Services combines today’s technology with more than 100 years of innovative experience. That means we can offer you a full range of solutions based on your individual needs – at one site or for multiple locations nationwide. Our uniformed, trained workers use our private label cleaning products and the best equipment for doing the job right. Quality work is reinforced through inspections, detailed record keeping, and exception reporting. Choose ABM for your janitorial services today.
