The Role
The Total Rewards Specialist manages compensation and benefits administration, payroll processing, record keeping, and employee benefit inquiries, ensuring compliance and accurate data management.
Summary Generated by Built In
This position shares responsibility in general compensation and benefits liaising, administration, record keeping, payroll preparations, timekeeping, overtime, deductions and consolidation of data for payroll inputs. Administration and facilitation of company initiated benefits such as sponsored Health and Group Benefits, Retirement Programs and other compensation and benefits programs (including medical, dental, disability, life/AD&D, defined benefits plans, deferred compensation plans, long term incentive awards, merit, incentive and compensation and others. Assists employees in the processing of enrollments, changes, and terminations in all benefit plans and programs as well as with any benefit claim and payroll-related issues or concerns.
Job Responsibilities:
PAYROLL & TIMEKEEPING
-Process and assist with the monthly payroll including timekeeping, calculation and cross checking payments of overtime, night differential pay, leaves, and allowances in order to process and administer payroll.
-Maintain records and compile statistical reports such as absenteeism , tardiness , turn-over rates, promotions & transfer in order to provide analysis in different components of the organization.
COMPENSATION & BENEFITS
- Administer, facilitates & monitor the company initiated benefits such as Group life & accident insurance , company leaves, health plan (HMO), Savii Loan assistance, incentive programs, merit increases, retirement programs and other defined awards and recognition.
- Assists employees in the processing of enrollments, changes, and terminations or deletion in all benefit plans and programs as well as with any benefit claim.
- Provides services to employees to answer their benefit questions, resolve problems related to access to or payment of benefits, issuance of employment certificates; orient newly eligible employees, and process enrollment forms, changes, and loan requests. -- Act as point contact for both internal and external data requests, verification and reports using Zoho People.
-Validate and reconcile data of employees to the billing issue by HMO provider ensuring accuracy and coverage of the benefit plan enrollment, renewal and deletion both to principal and dependents across all areas.
Validates deductions is within the cut-off and ensures that there will no stoppage either company initiated benefits or government mandated benefits. "
RECORDS MANAGEMENT
- Prepares regular and ad hoc reports (headcount, attrition, compensation, etc) based on accurate employment data; Acts as point of contact for both internal and external data requests, verification and reports using employee 201 file data.
- Maintains accurate employee database based on official documents (government records, forms etc.), status change forms, and other official sources of the employees information in order to align with organizational changes/needs.
- Coordinates with Zoho Development and payroll functions relating to data feeds, deductions and system setup, running extracts, and reports as necessary.
Requirements
Education: BS. Accounting, Accounting Management or other related courses
Relevant Experience: 3-5 years relevant experience in handling total rewards
Business Understanding: Compensation & Benefits, Payroll Administration & Labor Laws
Technical Knowledge: Computer Literate (MS Office) specifically MS Excel formulas and functions, Payroll software applications and tools, Adobe Acrobat, Compensation & Benefits, Labor Standards
Behavioral Skills: Can communicate well in all levels of the organizations. Problem Solving, Decision- Making, Analysis and Data Driven, Management Skills, Numerical Ability and data entry skills. Ability to work on deadlines.
Skills Required
- BS in Accounting, Accounting Management or related field
- 3-5 years relevant experience in handling total rewards
- Knowledge of Compensation & Benefits, Payroll Administration & Labor Laws
- Computer literacy with strong MS Excel skills and payroll software
- Strong communication, problem-solving, and data analysis skills
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The Company
What We Do
OP360 is a US-headquartered BPO provider offering intelligent customer experience and outsourcing solutions. They partner with ambitious global brands to make scaling easy, specializing in customer support, back-office operations, and AI services across diverse industries.
