At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The OpportunityYou will play a key role in enhancing Total Rewards operations and execution at Zuora across both compensation and benefits. In this role, you will help assess, evolve, communicate, and administer competitive Total Rewards programs that support all ZEOs.
Reporting to the Senior Director, Global Total Rewards, you will partner closely with ZEO Success and business leaders to deliver high-quality, white glove support while helping elevate Zuora’s Total Rewards programs.
This is a remote position, with occasional opportunities to gather with the team for office visits, events, or offsites. If you are located near an office, you are also encouraged to work onsite.
Key responsibilities include:
- Leverage technology to conduct external market pricing and prepare pricing analyses to determine structure mapping
- Serve as the key contact for participation in compensation surveys
- Support annual compensation processes, including the Merit cycle, Corporate Bonus Plan, and Promotion cycle by:
- Evaluating global salary structures and making adjustment recommendations
- Testing and administering compensation processes within Zuora’s pay software
- Reviewing proposed pay changes against budget and for parity across teams
- Calculating and analyzing bonus payments
- Reviewing outcomes against budget
- Analyzing process results and outcomes
- Partner with HR Operations to support benefits-related onboarding, offboarding, and Total Rewards operations
- Support administration of the annual U.S. Benefits Open Enrollment process
- Monitor benefits discrepancy files and resolve eligibility issues in a timely manner
- Serve as the main point of contact for benefits invoices, including reconciliation and coordination with vendors and internal stakeholders
- Provide first-line support to employees by responding to benefits and compensation questions
- Assist in the development and maintenance of employee communications, training materials, and benefits resources
- Maintain and update policies, procedures, and documentation related to compensation, benefits, time off, and leave of absence programs
- Participate in compensation and benefits-related projects, compliance activities, process improvements, and other initiatives as needed
- Support leave of absence administration, including maintaining leave records in Workday, ensuring data consistency across systems, coordinating with managers on leave approvals, and responding to disability claims and requests in a timely manner
You are passionate about operational excellence and bring a strong attention to detail, analytical thinking, and a commitment to data integrity and accuracy.
You likely bring:
- 2+ years of experience in human resources, global compensation, and/or global benefits
- Strong proficiency in Excel or Google Sheets, including formulas, charts, graphs, pivot tables, and other advanced capabilities
- Analytical and quantitative skills, with the ability to interpret data and provide thoughtful recommendations
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail, with the ability to work independently and manage projects and deadlines
- A high degree of integrity, discretion, and sound judgment when handling sensitive and confidential information
Preferred qualifications:
- Workday experience is a plus, with Workday Advanced Compensation experience preferred
- Bachelor’s degree or equivalent relevant experience
- Experience with compensation tools such as Pave or similar external platforms is a plus
- You will be a critical member of Zuora’s global Total Rewards team, an important strategic team within the ZEO Success function.
- ZEO Success is Zuora’s people-centered organization and includes Business Partners, Total Rewards, Engagement & Ops, and Recruiting. Our mission is to make Zuora the destination for top talent to thrive and do their best work. We do this by putting people first and cultivating an inclusive, innovative, and collaborative culture that enables all ZEOs, Zuora, and our customers to be wildly successful.
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected] (or local equivalent, where applicable).
The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.
Skills Required
- 2+ years of experience in human resources, global compensation, and/or global benefits
- Strong proficiency in Excel or Google Sheets, including formulas, charts, pivot tables
- Analytical and quantitative skills with ability to interpret data and provide recommendations
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail; ability to work independently and manage projects and deadlines
- High degree of integrity, discretion, and sound judgment when handling sensitive and confidential information
- Workday experience, Workday Advanced Compensation preferred
- Bachelor's degree or equivalent relevant experience
- Experience with compensation tools such as Pave or similar external platforms
Zuora Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zuora and has not been reviewed or approved by Zuora.
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Parental & Family Support — Parental leave is described as up to six months of fully paid time for all parents globally, signaling a standout family support policy. Feedback suggests this benefit is a prominent part of the package.
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Leave & Time Off Breadth — Time off offerings include flexible or unlimited PTO for U.S. salaried roles, wellness days, and a company‑wide winter break. Feedback suggests the breadth of options supports meaningful time away when teams enable it.
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Equity Value & Accessibility — Equity programs such as RSUs and an ESPP with a discount are highlighted as meaningful components of total rewards. Feedback suggests these ownership programs enhance perceived competitiveness across several roles.
Zuora Insights
What We Do
At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for customers, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first (building ongoing relationships instead of one-time product sales) and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
Why Work With Us
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly. Our people, whom we call “ZEOs" are empowered to take on a mindset of ownership and work together in collaboration to make what’s next possible for our customers, community and the world.
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