Top Account Manager

Job Description SummaryResponsible for outstanding management of each account, providing a real Strategic Partnership by delivering solutions to the customers and structuring the Account Plan with deeply understanding of each account assigned and translate it clearly to the organization, aiming to connect customer´s objective with GEHC strategy, for short, medium and long terms.

Job Description

GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally.

We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications, and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health -digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.

Roles & Responsibilities:

• Act and be the main owner of assigned accounts
• Acct plan
• Develop strategic relationship with different levels of customer´s organization
• Map customer stakeholders (CXO, Clinical, OR, Services, sourcing...) and crossover internal stakeholders
• Maintain strategic agenda with C level of customers organization
• Understand deeply customers key drivers and objectives
• Ensure franchise financial deliverables
• Monitor investor report, connect proactive customer needs to potential GEHC's deliverables
• Map competition movements on these accounts and report internally to drive business discussion and actions as needed.
• Develop recurrent mechanism with customer (franchise view...)
• Articulate internally customer needs and be transparent to customer of GE´s real capabilities and deliverables
• Work in partnership and influence internal teams to synchronize delivery of customer requirements deliverables
• Responsible for fleet management, providing analysis of install base, lifecycle, equipment performance, analysis failures x competition and suggestion of improvement plans. Influences and pro-actively works in partnership with Services leadership to drive actions and solutions to customers
• Manages recurrent clinical agendas with main stakeholders
• Manages & keep track of customer metrics and raise actions as needed
• Report engagement of available tools to customer
• Past due accountability (collections escalation support with franchise view)
• ACOS/ Concession avoidance

Required Qualifications:

• Bachelor’s degree
• Previous Experience in Healthcare Market
• Experience in Commercial and Sales roles (more than 5 years)
• Strong Interpersonal skills (influencing teams and peers)
• Proactive in identifying upsell and cross sell opportunities
• Ability to measure impact and demonstrate ROI to the client, as well as interpret success metrics
• Oriented towards long term strategy
• Strong communication skills
• Highly organized and ability to prioritize
• English fluent

Skills

• Capability to work in an innovative and challenging scenario.
• Ability to design, lead and deliver new business models (connected to clients’ needs and GE´s strategy) driving profitable growth
• Adaptability and capacity to navigate well through changes
• Customer oriented profile
• Lean mindset

GE HealthCare is an Equal Opportunity Employer where inclusion matters.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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Additional Information