The Role
The Senior Tools & Metrics Manager will develop and maintain the tooling ecosystem for Operations, ensure effective data management, and collaborate with technical teams to enhance reporting and workflows.
Summary Generated by Built In
About PayJoy
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Senior Tools & Metrics Sr Manager is responsible for translating business problems into structured technical solutions, defining a global tooling roadmap, and ensuring that data flows, workflows, and reporting frameworks are clean, automated, and auditable across Operations functional areas, guaranteeing that teams have the best tools and processes to perform their work in a scalable, reliable, and automated manner, driving initiatives and executing with speed, accuracy, and consistency across all markets.
Key Responsibilities
- Own and scale the Business Operations tooling ecosystem, including Customer Relationship Management systems, automation platforms, compensation tools, and reporting frameworks.
- Translate business requirements into clear technical specifications, workflow designs, data models, and automation rules.
- Design and maintain end-to-end workflows, such as lead flows, approval processes, routing logic, scoring models, and automation layers.
- Monitor data quality and system performance, proactively identifying root causes and implementing permanent solutions.
- Build and maintain reporting frameworks used by Sales Operations, Financial Operations, and country leadership to ensure metric consistency worldwide.
- Collaborate with Engineering, Data, and Product teams on integrations, application programming interface work, and any cross-system dependencies that affect Business Operations tooling.
- Lead the global intake and prioritization process for Business Operations tooling requests, ensuring structured evaluation and timely delivery.
- Manage vendor relationships and evaluate new tools that could strengthen Business Operations capabilities.
Qualifications
- Degree in Engineering, Business, Economics, Computer Science, Data Analytics, or any field that combines structured thinking with problem solving
- Experience in Business Operations, Sales Operations, Revenue Operations, Product or Systems roles with ownership of operational tooling for high growth companies or environments with multi country operations
- Strong technical fluency including integrations, APIs, webhooks, automation builders, and data structures
- Proven ability to design scalable processes and translate business needs into technical requirements
- Experience managing CRM or operational tooling across multiple countries or fast growing environments
- Exceptional structure, documentation discipline, and ability to create clarity in complex systems
- Background in organizations where data driven decision making, structured processes, and cross functional collaboration were essential
- Comfort working with both business teams and technical teams and ability to bridge communication between the two
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Top Skills
APIs
Automation Platforms
Crm Systems
Data Science
Machine Learning
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
