The Role
The Tool Administrator Apprentice will maintain and improve tools for the Community Relations Team, assist with user accounts, and support OPS team requests.
Summary Generated by Built In
About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission
We are looking for a Tool Administrator Apprentice to join the Ops Excellence team at BlaBlaCar on a 1 or 2 years apprenticeship contract starting January 26 . Within the OPS (Operation People Services) Excellence Team, the Tool Admin plays a key role in boosting the efficiency of the Community Relations Team.
In collaboration with the Community Relations Senior Project & Tooling Manager, you ensure smooth processes for all the Community Relations Team (CRT) Tools. You will be responsible for the maintenance, testing and the improvement of the tools used daily by the OPS team (Salesforce, CRM, social media, calling tools, etc.)
You will provide tool support to the OPS manager so that their team can provide the best support experience to our members.
Your responsibilities
- Administrate the tools with 250+ users : Create and update users accounts, update some workflows, processes, configurations.
- Support the OPS team with troubleshooting and improvement requests
- Create or update data dashboards to track Customer Service performance data
- Participate in the ongoing development tools by maintaining the configuration scalable and help implementing new processes/features
- Testing the main features/improvements released in the tools.
Your qualifications
- You have an Engineering or IT academic background
- You are well-organized and curious
- You are good at solving problems and capable of bringing new solutions
- You have good communication skills and enjoy sharing and learning from others
- Full working proficiency in English
- Thriving in a collaborative, fast-growing and innovative environment
- Ability to take ownership, aligned with business priorities
- Nice to have: A first experience in customer service or in IT
- Nice to have: Familiar with Salesforce or any Customer Support Tool
What we have to offer
- Hybrid working mode
- Financial support for home office equipment
- 4 additional weeks on top of legal maternity/paternity leaves
- 50% healthcare coverage (Alan)
- Minimum 25 days holiday per year
- Local meal plan policy (Swile card)
- 50% transportation paid (Forfait Mobilité Durable)
- Free unlimited carpooling & bus rides
- Personal growth via trainings, mentorship, and internal mobility programs
- Regular team building events
- Mental health support through Moka.care
- 1 day off per year to test our product
- 1 day per year for social engagements with non-profits
Interested in joining the ride?
- a 45-min video-call with your Talent Acquisition Manager Hien Hoang to get to know you, understand your career expectations and answer your questions
- a 60-min video-call with Damien Messé, our Senior Project & Tooling Manager to deep-dive into your experience
- a fully remote exercise to evaluate your technical skills followed by a 60-min video-call with Damien and Diane-Elody Ribes, our Process & Project Management Senior Manager to discuss about your exercise
Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
Calling Tools
CRM
Salesforce
Social Media
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The Company
What We Do
BlaBlaCar is the world’s leading community-based travel app enabling 26 million active members a year to share a ride in 21 countries. Its technology matches drivers with empty seats with passengers heading the same way, so they can share the cost of the trip. With the mission to be the go-to marketplace for shared travel, BlaBlaCar combines carpooling with bus journeys from over 4000 operators to offer a wide choice of affordable and sustainable travel solutions, all in one app. In 2022, BlaBlaCar’s trusted community connected 2 million meeting points worldwide and enabled 90 million human encounters. Carpool drivers saved 450 million euros, and all BlaBlaCar’s mobility services contributed to avoiding 1.5 million tonnes of CO2 emissions.
