TOC Operations Supervisor

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

This role oversees a staff of 4 TOC operators making sure staff are completing assigned tasks and functions to meet SOP standards. This position will interface directly with the client with incident management, rate verifications, and scheduling of staff.

Role Summary

The Traffic/Tolling Operations Center (TOC) Supervisor is responsible for the day to day operations of the TOC. This includes operations schedule, project deliverable execution and team management. The ideal candidate for this role will have a background in traffic management, tolling operations, law enforcement, ITS, EMS, or similar industry.

NOTE: This position is not eligible for remote work, and the shift will be Monday – Friday, 8AM – 4PM. There is an on call component that will require the candidate to be available to work through issues should they arise.

Role Responsibilities:

• Oversee the 24/7 operations of the TOC, including traffic monitoring, incident detection, and response coordination.

• Requires outstanding communications with team, client, and senior management

• Regular participation in Operations Business Unit’s staff meetings and training

• Establish and update TOC specific operational policies

• Ensure the continuous functionality of traffic management systems, including cameras, sensors, variable message signs, and communication networks.

• Communicate with the Transportation Authority, Department of Transportation, law enforcement, local incident management and emergency service partners

• Monitor congestion trends using transportation technology

• TOC Performance Measurement reporting

• Process necessary adjustments and after-action reviews

• Interface with client to provide timely resolutions for all TOC issues

• Analyze traffic patterns and operational data to identify trends and recommend improvements.

• Make certain all employees have the required resources to perform job duties

• Act as a backup for all positions on the TOC Team to ensure appropriate coverage for all shifts

• Assist in compiling monthly invoices and reports

• Manage team performance, recognition & rewards, daily time tracking, PTO, development, recruitment and retention in partnership with the Human Resources Team and in conjunction with Kapsch policies and practices

• Develop and facilitate team training modules and tracking for completion / compliance

What’s in it for you?

• Opportunity to solve complex problems that improve daily the lives of people in your community

• Opportunity to work with cutting edge technologies in a high-growth industry

• Career growth and development

• Casual work environment

• Compensation includes salary starting at $65K with Full benefits package including paid time off, 401(k) and a no-cost medical insurance option for employee and eligible dependents

What we are looking for.

• Bachelor’s degree or equivalent to include 4 years relevant experience as a leader and/or specialized skills to offset the educational requirement

• Experience with operations and managing positive client relationships by having effective communication

• Proficient with Microsoft Office applications – Outlook, Excel, Word and PowerBI

• Excellent written, verbal and interpersonal communication skills

• Dependable, accurate and detail oriented

• Knowledge of emergency management protocols and practice

• Availability to respond to emergencies or critical incidents outside of regular business hours.

• Experience with Operations and Traffic Incident Management preferred but not required.

• Strong knowledge of traffic control systems, Intelligent Transportation Systems (ITS), and related technologies preferred but not required

At this time we are unable to provide sponsorship for this role and all applicants must have working rights in the US and pass a background check

Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace.