Handles incoming service calls from Treasury Management clients, or potential Treasury Management clients, having questions regarding their current accounts and/or services. Completes client follow up resulting from inbound calls such as account maintenance, research, and follow up on information requests. Makes outbound non-sales calls to support various Treasury Management initiatives. Implements Treasury Management Products, input pricing and customer training.
Essential Job Responsibilities____________________________________
1. Performs the onboarding and maintenance of Treasury Management products and services, including:
a. Business Online Banking
b. TM Online
c. ACH Origination
d. Wires
e. Positive Pay
f. Lockbox
g. Cash Vault
h. Remote Deposit Capture
i. BAI
j. EDI
k. Sweeps
2. Implements Account Analysis pricing as instructed by TMO and/or TM Service Specialist (TMSS)
3. Conducts client training for Treasury Management products and services
4. Assists with demos for potential TM clients
5. Handles incoming service calls from Treasury Management clients including but not limited to:
a. TM Platform access issues and inquiries
b. Troubleshooting
c. Password Resets
d. Existing deposit and loan account inquiries
e. Account inquiries
6. Completes client follow-up resulting from inbound calls (i.e. account maintenance requests, records research, appropriate mailings, outbound calls to other departments, and calls back to clients.
7. Makes outbound client service and support calls.
8. Works with Treasury Management vendors to troubleshoot issues
9. Executes trades for Mutual Fund Sweep product
10. Tests and validates file formats and layouts to ensure system compatibility
11. Initiates and actively participates in client conversations to identify and appropriately address client needs.
12. Identify additional customer needs through interaction and send follow-up to Treasury Management Sales.
13. Aids in the development, implementation, maintenance and enforcement of procedures.
Bona Fide Occupational Qualifications_____________________________
1. Requires high school diploma or equivalent; education or one (1)-year of experience in Treasury Management, accounting, finance, or investments is preferred.
2. Above average analytical ability.
3. Proficient reading, writing, and grammar skills; proficient analytical and mathematical skills; proficient communicative and interpersonal relations skills.
4. May be eligible for Telecommuting.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- Experience with Treasury Management products (ACH, Wires, Positive Pay, Remote Deposit Capture, Lockbox, Cash Vault, BAI, EDI, TM platforms, sweeps)
- Ability to perform onboarding, account maintenance, and implement Treasury Management products
- Conduct client training and product demos
- Above average analytical ability and proficient analytical/mathematical skills
- Proficient reading, writing, grammar, communication and interpersonal skills
- One year of experience in Treasury Management, accounting, finance, or investments
What We Do
We know why we’re here: to put you first. We do it by building long-term relationships with our customers and our employees. By reaching out to the communities we live and work in. By listening and helping to find the best solutions to get you to your financial goals. Our success is built on creating an authentic community banking experience, delivered by caring and talented employees. Each team member is valued for the ideas they bring to the table, knowing we make stronger business decisions through the diversity of our workforce. We are committed to developing thoughtful leaders who want to make a difference in the places we live and work through careers in banking. Member FDIC FCB NMLS # 479240
