This role is responsible for driving process excellence and transformation across Product & Marketing, with a focus on improving Third-Party Lifecycle Management (TLM), vendor onboarding, and operational workflows.
The role aims to simplify complexity, reduce manual processes, strengthen controls, and enable scalable and efficient execution through process redesign and digital automation.
- TLM & Vendor Onboarding Process Design
- Design and implement a structured and scalable vendor onboarding framework
- Simplify and standardize the end-to-end TLM process for marketers
- Define clear requirements, documentation, and workflow steps to improve usability and efficiency
- Partner with Compliance, Risk, Legal, and InfoSec to ensure all requirements are embedded seamlessly
- Process Optimization & Risk Control
- Map existing workflows and identify inefficiencies, risks, and control gaps
- Redesign processes to reduce manual effort and minimize operational errors
- Implement control mechanisms and governance to ensure consistency and compliance
- Proactively identify potential risks and integrate preventive measures
- Digitalization & Automation
- Drive the transition from manual processes to digital and automated workflows
- Work with technology teams to develop tools, systems, or workflow automation solutions
- Improve data tracking, visibility, and reporting capabilities
- Continuously identify opportunities to enhance efficiency through automation
- Cross-functional Coordination & Enablement
- Act as a liaison across Compliance, Risk, Legal, InfoSec, Control managment and Operations
- Support marketers in navigating processes efficiently
- Drive continuous improvement mindset across stakeholders
- 3-5 years of experience in operations, process improvement, project management, or consulting
- Strong experience in process mapping, workflow design, and operational optimization
- Familiarity with TLM, vendor onboarding, risk management, or compliance processes preferred
- Experience in financial services or regulated environments is a plus - Strong problem-solving skills with attention to detail
- Ability to balance risk control with business efficiency
- Experience in digital tools, workflow systems, or automation projects is a plus
- Strong stakeholder management and communication skills
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- 3-5 years of experience in operations, process improvement, project management, or consulting.
- Strong experience in process mapping, workflow design, and operational optimization.
- Familiarity with TLM, vendor onboarding, risk management, or compliance processes.
- Experience in financial services or regulated environments.
- Strong problem-solving skills with attention to detail.
- Ability to balance risk control with business efficiency.
- Strong stakeholder management and communication skills.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
