TL, Contract Administration

Job Summary:

The Team Lead, Contract Administration directs day-to-day staff activities to ensure service and performance objectives are achieved.

Essential Functions:

• Manage and maintain workflow/assignments to ensure timely processing of new contracts and maintenance
• Document process changes and new procedures to promote consistency in contracts operations
• Monitor level of inventory; notify management of levels outside of established thresholds
• Create, review, revise and enforce company and department policies and procedures
• Responsible for direct supervision of staff including quality review, performance feedback, disciplinary issues and merit/bonus appraisal review
• Create and update ongoing staffing plan to address issues that may impact service or provider/internal customer satisfaction
• Oversee orientation and training of new Contract Analysts  
• Analyze staff’s ability to utilize  systems and reference materials and make recommendations for improving performance as appropriate
• Tracking and reporting of staff production and quality; review in monthly 1:1s
• Maintain time sheets for non-exempt employees
• Participate in managing external vendor relationships
• Perform any other job related instructions, as requested

Education and Experience:

• Associates Degree or equivalent years of relevant work experience is required
• A minimum of two (2) years of experience in an HMO or health care setting is required
• Previous supervisory/leadership experience or completion of the Caresource IC Leadership program is highly preferred

Competencies, Knowledge and Skills:

• Intermediate level skills in Microsoft Word, Excel and Outlook
• Facets system knowledge preferred
• Effective written and verbal communication skills
• Leadership experience and skills
• Ability to effectively support diverse personalities and work styles
• Critical listening and thinking skills
• Training/teaching skills
• Strategic management skills
• Proper grammar usage
• Time management skills
• Customer service orientation
• Decision making/problem solving skills
• Knowledge of contracts related applications and software
• Ability to identify and recommend process improvements

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business