The Role
Assist with e-commerce operations, product listing management, site maintenance, inventory tracking, and digital marketing initiatives while collaborating with cross-functional teams.
Summary Generated by Built In
Join the largest and fastest growing independent artist merchandise company in the space, work across contemporary recording artist’s e-commerce stores, tours, retail programs, album rollouts + more.
TITOL™ is seeking an E-Commerce Coordinator to support day-to-day digital D2C operations across all Shopify stores and related e-commerce initiatives. This role is ideal for someone with foundational Shopify experience, strong attention to detail, and the ability to collaborate with cross-functional teams in a fast-paced environment.
Working Environment:
In-office 5 days a week with occasional travel or on-site support required. May involve weekend or extended hours during peak seasons. Very fast-paced and detail-driven environment, with a focus on problem-solving, managing multiple parallel projects, and re-prioritizing tasks as necessary.
What You'll Do
- Assist with setting up & maintaining Shopify product listings, ensuring accuracy in titles, descriptions, images, etc.
- Support site updates, remerchandising and maintenance tied to launches, promotions, and seasonal moments.
- Help implement site enhancements using basic knowledge of Shopify tools and themes.
- Conduct regular site checks to ensure accuracy across content, product info, pricing, imagery, messaging, links and functionality.
- Log and escalate site issues or bugs to the digital team.
- Use tools like Google Analytics, Klaviyo, Figma, and Photoshop to support daily e-commerce operations.
- Provide occasional early-morning or late-night support during major launches, site updates, or time-sensitive business needs.
- Provide administrative and operational support to digital team.
- Help track inventory levels across SKUs and support coordination with internal teams on restocks.
- Assist in communication with 3PL and warehouse partners regarding shipments and stock updates.
- Work with creative and brand teams to prepare information and support e-commerce launches, ensuring product information and assets are updated and accurate.
- Support the execution of digital marketing initiatives such as email and SMS campaigns.
- Pull and organize basic Shopify reports on sales, product performance, and site activity.
- Assist in identifying trends and sharing insights with the broader team.
- Help ensure site content aligns with privacy and accessibility guidelines.
- Support problem-solving efforts by flagging issues and contributing to solutions.
- Maintain internal trackers and documentation to support site operations workflows.
- Monitor site performance at a basic level and help identify issues or opportunities.
- Support testing and learning initiatives related to merchandising and site experience.
- Support multiple projects while maintaining strong attention to detail and organization.
- Collaborate with team members across departments to execute e-commerce initiatives.
- Contribute ideas and support ongoing improvements to processes and workflows.
- Partner with cross-functional teams to keep timelines on track and flag issues early.
Product & Website Support
Inventory Tracking & Team Coordination
Reporting & Insights Support
Collaboration & Organization
Who You Are
- 3-5 years of e-commerce experience, including hands on Shopify experience.
- Basic understanding of e-commerce tools (e.g., Google Analytics, Klaviyo, Figma, Photoshop).
- Strong organizational and communication skills with a proactive mindset.
- Strong attention to detail, accuracy and comfort managing multiple workstreams at once.
- Interest in e-commerce, digital marketing, and learning in a collaborative environment.
- Interest in how customers shop online and what makes a great digital experience.
- Familiarity with HTML/CSS is a plus, but not required.
What We Offer
- Best in class health, dental, and vision insurance
- Healthcare FSA
- Dependent Care FSA
- Commuter Benefits FSA
- Short-term/long-term disability and life insurance
- Paid Parental leave
- 401k with 4% match
- Pet Insurance
- Legal and Identity Theft Plans
- Vacation time and sick days
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.
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The Company
What We Do
Complex NTWRK champions the people, brands and new trends you need to know now, will obsess over next, and we build consumer universes around them. We're what a modern entertainment company looks like and what others have followed since 2002. From pop culture and style (Complex), music discovery (Pigeons and Planes), sneaker news (Sole Collector) to our festival of cultural convergence (ComplexCon) — if you want to be part of what's next and build valuable relationships with the audiences who live in it, join us at Complex NTWRK. Complex NTWRK creates and distributes original programming with premium distributors including Netflix, Hulu, Facebook, Snap, Fuse, Pluto TV, Roku and more. Our content spans across music to movies, sports to video games, sneakers, fashion to food and more. In 2016, Complex launched its flagship event ComplexCon in Long Beach, California, to bring the "Internet to life."
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