Titles Manager

The Titles Manager is responsible for ensuring the lenders lien has been properly placed to secure the collateral. The Titles Manager also performs a wide range of administrative and office duties associated with vehicle documentation, such as titles and registrations. This position works together with loan processing, team directors and lenders.

SALARY & BENEFITS:

• Base Annual salary of $65,000.00 - $80,000.00
• Full-time positions are benefits-eligible the first month after 30 days of employment, which includes:
  • Medical, Dental, Vision, PTO, 401(k) match, Health Savings Account(HSA), Dependent Care Flexible Spending Account, Employer Paid Life and AD&D Insurance, Supplemental Life and AD&D Insurance, Employer Paid Short-Term and Long-Term Disability, Paid Parental Leave, Wellness Program, Financial Wellness Program, Tuition Reimbursement Program

WHAT YOU'LL DO:

This is a “Hands-On” role that will oversee the following:

• Ensure the timely & accurate processing of vehicle titles.
• Keep up to date requirements for each state DMV.
• Determine if DMV rejections are coaching opportunities, DMV additional requirement or DMV error.
• Research vehicle titles if not received by lender in 60 days and resolves issues in a timely manner
• Support title agents by getting documents from customers, lenders, or previous lienholders.
• Manage employees by planning, maintain & updating work systems, creating procedures & policies that develop the performance and efficiency of the employees
• Supervise the day-to-day operations to ensure everything is running correctly.
• Manage customers, lenders, processors & team directors inquires & requests are processed in a timely manner.
• Monitor queues are worked in a timely manner, make sure they are clear before leaving for the day.
• Provide accurate reports to Lenders
• Complete title for buyback/repossessions
• Training new hires
• Update & test supporting systems

WHAT YOU BRING TO THE TABLE:

• Excellent leadership, project management, and coaching skills.
• Proven ability to succeed with minimal guidance. Manage multiple time-constrained priorities simultaneously.
• Deep understanding of .NET, React, or other front-end / back-end languages and frameworks as well as API architecture.
• Conversant in common Internet technologies and protocols (HTTP, SSL, OAuth, REST, JSON, XML, etc).
• Experience launching high-performance and scalable services and applications.
• Experience in modern build and release practices, Agile, and DevOps
• Strong proficiency in database systems and design.
• Highly organized, adaptable and flexible.
• Ability to influence and collaborate at all levels of the organization.
• Great at developing efficient processes that reduce friction, increase velocity and quality, and deliver great user experiences.
• Skilled at hiring and retaining top talent.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires the ability to operate a personal computer, office suites, multi-line phone, calculator and other basic office equipment.
• Requires the ability to concentrate and consistently produce accurate work.
• While performing the duties of this job, the Team Member is frequently required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk or hear.
• The Team Member is occasionally required to stand and walk and walk upstairs.
• The Team Member is occasionally required to stand for long periods of time, stoop, kneel, crouch or crawl.
• The Team Member must be able to occasionally lift and or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT:

The Work environmental characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level is moderate to loud at times and with obscene language from time to time
• The physical exertion is moderate between work and our fun activities
• Work is performed in an office setting, casual dress code
• There are frequent team member and customer contacts and interaction

ABOUT US:
Founded in 2006, iLending is a national leader in automotive refinancing. Through strategic partnerships with credit unions, banks, and other financial institutions, the company offers competitive interest rates on auto loans and peace of mind products to tens of thousands of consumers each year.

iLending reserves the right to revise or change job duties and responsibilities as the need arises. All job descriptions inherently reflect the expectation of performing other duties as assigned when the situation calls for it. This position description does not circumvent the ‘At-Will” relationship or constitute a written or implied contract of employment.