Titles Case Specialist

About Carvana

Our mission is simple, we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions within our company. We are completely disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform. Here at Carvana we are passionate about delivering exceptional service to every customer! After purchasing a vehicle online, the customer can choose to have that vehicle delivered straight to their doorstep, or if they live near one of our awesome vending machines they can pick it up there. One of our customer advocates will meet them with a BIG coin so they can experience our unique way of receiving their vehicle!

Unlock Your Earning Potential Quickly!

Are you ready to fast-track your career? We offer a competitive starting hourly rate of $18.00 with substantial growth opportunities based on performance. You can boost your earnings within a short timeframe:

• Starting Pay: $18.00 per hour
• In 6-Months: $19.00+ per hour
• In 12-Months: $20.00+ per hour (+12% annual increase)

About the team and position

Are you ready to be a part of something groundbreaking? We’re looking for a motivated Case Team Specialist to join our growing Title Operations team and help shape the future of our industry. This is your chance to join an organization that’s taking things to the next level! Ready to make an impact?

As a Case Team Specialist, you’ll be the key point of contact for customers, DMVs, and lienholders, solving complex problems related to title paperwork. You’ll play a pivotal role in supporting the administrative processes that ensure a smooth transition of vehicle ownership from start to finish. It’s a fast-paced, dynamic position where your skills and contributions will directly impact our team’s success.

What you’ll be doing

• Contact customers, DMVs, and/or any other third party in order to collect missing and/or corrected documents.
• Ability to effectively communicate with lienholders to obtain title, lien release or lien information.
• Complete documentation, internal records, and routine steps required to transfer a title, ensuring all forms are accurate and complete.
• Input, cross-reference, and retrieve data from multiple databases with accuracy and efficiency
• Identify incomplete or inconsistent information in title work and take appropriate action to resolve discrepancies
• Demonstrates strong attention to detail by being able to flag for discrepancies in order to avoid errors in the title transfer process.
• Exhibits comfortability with written penmanship for title work 
• Interact and communicate with vendors and team members across various lines of the business
• Maintain compliance with state specific regulations 
• Manage caseloads specifically assigned to you that involve solving the above mentioned issues.
• Other duties as assigned, including special projects or temporary tasks as needed. 

What you should have

• 1-2 years of work experience in an administrative or data entry capacity. 
• High School Diploma, GED, or equivalent education required.
• Ability to manage, organize, and reconcile multiple sources of information with accuracy.
• Ability to handle multiple tasks and priorities effectively.
• Computer literacy and data entry accuracy.
• Be a high energy, forward-thinking self-starter.
• Embrace new challenges every day. Being adaptable and flexible are critical!
• Embrace your mistakes! You’ll inevitably make a few.
• Help identify what we have missed.
• Professional verbal and written communication with internal and external customers.
• You have to understand the value of teamwork and how teams work
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves.

What we’ll offer in return

• Full-Time Hourly Position with competitive wages
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

Other requirements:

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

We’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.