Titles and Accounts Reconciliation Analyst

Inside the Role

Titles and Accounts Reconciliation Analyst ensures financial accuracy and operational compliance for Daimler Truck Financial Services’ (DTFS) U.S. and Canadian portfolios. This role manages payment reconciliation, title administration, and adherence to internal controls and global policies. Key responsibilities include maintaining payment integrity, validating contract obligations before title/security interest release, and resolving discrepancies to mitigate risk. The Analyst drives process integrity and continuous improvement through guidance, training, documentation, and cross-functional collaboration, enabling operational excellence and risk mitigation across the organization.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Pay offered dependent on knowledge, skills, and experience  

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.  

What you Drive at DTFS:

• Resolve complex title issues including lienholder discrepancies, ownership details, filing errors, and deficient titles to ensure accuracy, compliance, and perfected security interests across U.S. and Canadian portfolios.
• Facilitate collateral title activities such as rewrites, lease‑to‑retail conversions, ownership transfers, and repossession title processing to reduce risk and support timely asset disposition.
• Maintain operational excellence by updating workflows, documentation, and work instructions, and providing training to ensure consistent processes and audit readiness.
• Collaborate cross‑functionally with Customer Service, Collections, Lease Maturities, Bankruptcy, Sales, Credit teams, and external partners to resolve title challenges and ensure alignment on perfection requirements..
• Ensure payment integrity through accurate processing of applications, terminations, refunds, and discrepancy resolution, while leading daily Fleet reconciliation and managing suspense accounts.
• Safeguard compliance by validating requirements prior to title release, executing terminations, monitoring aged items, and ensuring timely release of security interests in accordance with regulatory standards.
• Support governance and risk controls by verifying authority limits for refunds and waivers and ensuring adherence to internal policies across U.S. and Canadian operations.
• Support issue resolution by partnering with Fleet Workout, Collections, Lease Maturities, North American Service Center, and Funding teams to maintain operational efficiency and mitigate risk.

Knowledge you should Bring:

• BS/BA and prefer 0-2 years of relevant experience OR 4 years of relevant experience in lieu of degree.
• 1+ years of direct customer service experience in a professional business setting.
• Understanding of title release procedures and documentation standards.
• Familiarity with title discrepancy resolutions (e.g., lienholder, name, address, filing state).
• Keen attention to detail and excellent time management skills.
• Strong written and verbal communication.
• Proficiency in MS Office.
• Ability to collaborate across departments and with external partners.
• Research and problem-solving capabilities.

Exceptional Candidates Might have:

• ICS compliance and DTFS global policy standards.
• State DMV/BMV title verification processes.
• ALFA system navigation and case processing.
• Compass guidelines and Limits of Authority (LOA).
• Ability to read, write, and speak French.
  

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Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- 

Charlotte, NC US. Relocation assistance is not available for this position.

Schedule Type: 

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting

• Final candidate must successfully complete a criminal background check

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935