Title Supervisor - Private Label

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
 

We’re Looking For:

A Titles Supervisor who is responsible for providing quality and effi cient customer service to customers through the daily management of a team of employees to include hiring, motivation, recognizing and rewarding, evaluating performance, implementing feedback, assisting management, coaching, training, and problem solving. The Titles Supervisor collaborates with all departments and has up to eight direct reports.

You Will:

• Interview and train new team members.

• Handle Daily Operations amongst their Team Members by assigning title work, cases, emails, voicemails.

• Keep Sr. Operations Manager abreast to any and all concerns/updates on the team.

• Assist Team Members with questions, problem solving and escalations.

• Monitor team’s cases and escalate internally, when necessary.

• Monitor and evaluate agent performance, providing learning or coaching opportunities.

• Assist with title processing and case handling.

• Motivate the team and maintain positivity within the department.

• Perform quality assurance checks monthly.

• Provide monthly feedback in one on one meetings with team members. Document feedback in SharePoint Database.

• Assist with Team Member’s annual review.

• Identify operational issues and suggest possible improvements.

• Prepare reports and analyze data to assist management as they determine call center goals.

Must Have's:

• Exceptional organizational and delegation skills

• Open, outgoing, positive and motivating personality

• Superior Customer Service and problem-solving skills

• Strong customer relations / interpersonal and time management skills

• Quality verbal and written communication skills in person as well as on the phone

• Demonstrated coaching and counseling skills used to influence and change individual employee behavior and achieve levels of productivity and overall success

• High School Diploma or GED required

Nice to Have's:

• A basic understanding of automotive and automotive product lines

• Basic software knowledge: Google Suite offerings and OPENLANE proprietary systems

Sound like a match? Apply Now - We can't wait to hear from you!

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!