Title Operations Trainee

SUMMARY OF POSITION:

The Title Operations Trainee is an entry-level role designed to build foundational knowledge and skills across title operations. Under direct supervision, the trainee completes structured training and supports one or more functions, which may include title production, examination, closing or escrow, recording, policy, post-closing, and customer service. Success in this role requires accuracy, responsiveness, sound judgment, and steady progress toward independently completing assigned tasks. Specific assignments and the timing of progression will depend on business needs, training completion, and demonstrated proficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Complete structured onboarding, job-specific training, and cross-training for assigned title functions.
• Learn and follow company systems, workflows, standard operating procedures, and quality requirements.
• Enter, update, and maintain accurate transaction information, documents, notes, and status updates in title production and related systems.
• Review assigned documents and data for completeness, consistency, and accuracy, and promptly escalate discrepancies or questions.
• Support one or more title functions, including order entry, title production, examination, closing or escrow, recording, policy, post-closing, and customer service, based on business needs.
• Prepare, update, organize, and distribute routine title-related documents and correspondence under supervision.
• Research public records, property information, transaction details, or other source documentation when required for the assigned function.
• Manage assigned task queues and meet established service levels, deadlines, and productivity expectations.
• Communicate professionally with internal teams and, as assigned, customers, lenders, attorneys, title agents, builders, vendors, and other transaction parties.
• Protect confidential and nonpublic information and follow applicable company policies, state requirements, and underwriting guidelines.
• Ask questions, apply feedback, and demonstrate increasing proficiency and independence in assigned responsibilities.
• Perform other title-related duties and special projects as assigned.

EXPERIENCE, SKILLS, AND KNOWLEDGE:

Required

• High school diploma or equivalent.
• No prior title industry experience is required; this role is intended for candidates who can learn title operations through structured training and hands-on experience.
• Ability to learn new systems, processes, terminology, and regulatory requirements.
• Strong attention to detail and commitment to accurate, complete work.
• Ability to organize work, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Ability to read, understand, and follow detailed written instructions and business documents.
• Strong written and verbal communication skills and a professional service mindset.
• Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Ability to handle confidential information with discretion.

Preferred

• Prior work, internship, or coursework in title, real estate, mortgage, banking, legal services, customer service, data processing, or administrative support.
• Familiarity with basic real estate terminology, public records, county recording systems, or title production software.

PHYSICAL DEMANDS:

While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision.  The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies.

In addition, the employee is occasionally required to stand, walk, reach with their arms and hands, and to stoop, kneel or crouch. Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

Note: This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

Equal Opportunity Employer