Responsibilities
Project Coordination
Oversee production process from start to finish, identifying and addressing project changes, potential problems and issues, and fielding client requests and complaints.
Review client orders, determine and schedule project deliverables, production milestones, and required tasks.
Ensure delivery requirements and objectives are accomplished within agreed time frames and funding parameters.
Manage client order specs, production data, and required elements.
Assist in developing detailed project plans that outline timelines, resources, and deliverables.
Order Delivery and System Management
Oversee the delivery of orders & projects on Iyuno’s systems.
Collect client requirements from the Service Delivery Manager, understand and record the detail of every project for the Account management team and Operations team to have confidence in the system records.
Raise PO’s and ICO’s.
Maintain detailed system records of client interactions, orders, and project progress.
KPI’s and Reporting
Provide Service Delivery managers with regular updates on project status, timelines, and any changes or issues that may arise.
Prepare and deliver regular status reports to clients and internal stakeholders.
Billing and Continuous Improvement
Resolve unbilled projects.
Ensure timely and accurate invoicing for clients, monitoring accounts receivable to ensure prompt payment.
Identify areas for improvement or systemisation in the service delivery process and systems. Implement improvements which enhance efficiency and quality.
Skills and experience required
Proven experience of working in a collaborative matrix role for 3 -5 years.
Strong understanding of localization operations processes.
Excellent client management and communication skills.
Strong organizational and multitasking abilities with an ability to handle multiple projects and deadlines simultaneously.
Detail orientation.
Proficiency in localization software and tools.
Focus on execution and quality.
Problem-solving and decision-making skills.
Excellent communicator and influencer, able to question and summarize effectively.
$25-$31 per hour
Skills Required
- Proven experience in a collaborative matrix role
- Strong understanding of localization operations processes
- Excellent client management and communication skills
- Strong organizational and multitasking abilities
- Detail orientation
- Proficiency in localization software and tools
- Focus on execution and quality
- Problem-solving and decision-making skills
- Excellent communicator and influencer
What We Do
Iyuno (iyuno.com) is the global media and entertainment industry’s leading localization service provider. As a trusted partner to the world’s most recognized entertainment studios, streaming platforms and creators, it offers end-to-end localization services – from dubbing, subtitling and access services to media management, transformation and distribution services – in over 100 languages for every type of content distribution platform. The company's 75-year collective legacy is unmatched in operational expertise, scale, capacity and breadth of services. Leveraging the best in breed creative and technical talent, state-of-the-art facilities and next generation technologies, the company now boasts the largest global footprint with 67 offices in 34 countries. The company’s scale and customer-centric approach is focused on its mission of connecting content, connecting people. For more information, follow @IyunoHQ and #WeAreIyuno across social platforms.
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