It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Service Credit Union is seeking a Title Management Specialist who will play a strategic role in ensuring efficient, compliant, and member-centric delivery of key operational functions. This role is also responsible for ensuring alignment of departmental performance with organization goals, and fosters a culture of excellence, control, and continuous improvement.
Will recognize superior member service and the protection of the credit union’s assets as the primary responsibilities.
“Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.”
Pay: Starting at $21.00 per hour. Flexible based on experience.
Hours: Monday - Friday 8:30a.m.-5:00-p.m
Location: Rochester, NH Service Credit Union Operations Center
Hybrid Potential: 5 days/week in office for 90 days, then 4 days in office with 1 WFH day/week
Benefits Include:
- Great health and dental benefits starting day one!
- PTO, long-term disability, and 11 paid holidays.
- 401k with 8% company contribution after one year of employment.
- Paid leave policy after 12 consecutive months of employment.
- Free confidential mental health support program with Talkspace
- Free identify theft protection through IdentityForce.
- Tuition reimbursement.
- Training and career growth opportunities.
Position Responsibilities:
- Contributes to department SLA/KPIs as they relate to SFCU’s overall strategic plan
- Contributes to ensuring all Title Management responsibilities are consistently accomplished with maximum proficiency and efficiency
- Works directly with 3rd party title management system
- Reviews the daily paid off auto loan report/release of titles
- Completes off loan insurance refund letters
- Contribute to the department phone/Salesforce/email queues for all title management related items
- Completes with title research
- Assist members, other departments and branches with MVD issues
- Suspense report
- Preparing documentation for scanning and indexing to cold storage
- Data entry for title information
- Filing of necessary documentation
- Process daily PIF report
- Work with overseas as needed
- Completes Permission to Ship process (all)
- Assist in preparation of requested transactions for audit
- Maintain reporting throughout the year that will be used for audit review
- Implement suggested modification of process as mandated by audit review
- Ensure all Title Management responsibilities are consistently accomplished in accordance with SFCU, CFPB and NCUA policies, and in compliance with state and federal regulations.
- Regular and reliable attendance is an essential function of this position.
- Perform other duties as assigned.
Required Knowledge and Skills:
- High school diploma or equivalent required.
- 1 year of experience in a related field preferred. Financial industry experience preferred. Customer service experience preferred.
- Superior member service skills and professionalism
- Experience with banking systems and technologies and their relationship to business functions, practices, and processes preferred.
- Strong interpersonal skills and ability to solicit participation and input from others, including the ability to establish strong rapport and credibility with business teams.
- Strong problem solving and analytical skills.
- Ability to work independently and in a team environment.
- Ability to communicate clearly and effectively verbally and in writing.
- Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications
- Willingness to work extended hours, including weekends, as responsibilities require.
- Flexibility in a hybrid work environment
- Ability to prioritize and organize work duties
- Must be able to interpret various laws and MVD regulations
- Knowledge of 3rd party titling systems
At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.
Equal Opportunity Employer
Skills Required
- High school diploma or equivalent
- 1 year of experience in a related field
- Financial industry experience
- Customer service experience
- Superior member service skills and professionalism
- Experience with banking systems and technologies
- Strong interpersonal skills and ability to build rapport
- Strong problem solving and analytical skills
- Ability to work independently and in a team environment
- Effective verbal and written communication skills
- Proficiency with Excel, Outlook, Word, PowerPoint, and web-based applications
- Willingness to work extended hours, including weekends as required
- Flexibility in a hybrid work environment
- Ability to prioritize and organize work duties
- Ability to interpret various laws and MVD regulations
- Knowledge of 3rd party titling systems
- Regular and reliable attendance
What We Do
Service Credit Union is a not-for-profit, member-owned financial cooperative with 50 branch locations in New Hampshire, Massachusetts, North Dakota and Germany. Our mission is to do what is right for our members to improve financial well-being, support the communities we serve and create value and enduring relationships.
