Title Insurance Specialist

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GENERAL FUNCTION:

The Title Insurance Specialist is responsible for: Completing required tasks to establish, update, and maintain customer title files in a timely and accurate manner; planning and managing title processes based on workload, communicating with internal and external partners as needed.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and

reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Must be able to work in a fast-paced, high-stress environment to ensure service levels expectations are achieved at all times.
• Must be able to plan, manage, and prioritize activities to meet workload demands.
• Communicate effectively with title insurance underwriters and all internal and external customers to resolve all title situations that may arise.
• Must be able to achieve the minimum performance expectations at all times including quality, productivity, and procedural.
• Handle customer complaints and other sensitive matters in a diplomatic and customer friendly manner at all times.
• Understand TRID regulations including, but not limited to, naming conventions, state laws and requirements regarding fees, etc.
• Contribute to the department's teamwork efforts.
• Build strong relationships, appreciate the abilities of team members, promote a positive environment, represent the company and department in a favorable manner, and support management's decisions.
• Be available to work a late shift as needed to cover reviews as needed by the lender.
• Demonstrate proficiency in Microsoft suite of products as well as title industry software used.
• Actively participates in ongoing efforts to continually improve customer service for both internal and external customers.
• Employees must become proficient in all steps of title examination including how to create a title chain, examining deeds and mortgages, understanding taxes, understanding how to clear title, and being able to translate all results into requirements and exceptions for the title commitment.
• Employees must strive to understand all state and underwriter requirements in all licensed states (which is currently 16) and know when they apply.
• Must develop the knowledge to be able to determine status and seek resolution for aged liens appearing on title.
• Develop the knowledge to be able to review trust documents, POAs, Estate documents, etc. to ensure there are no title issues or problems.
• Develop the knowledge needed in order to prepare and review affidavits including Identity, Marital Status, Continuous Marriage, Survivorship, etc.
• Develop knowledge needed to determine status and seek resolution for IRS Liens, State Specific Tax Liens, and miscellaneous judgments.
• Learn to research and resolve liens held by lenders that no longer exist.
• Must understand rate tables in all licensed states and be able to prepare title insurance invoices.
• Learn to decipher property taxes including assessments, additional fees, delinquencies and payment status.
• Must have an understanding of title insurance premiums and the remittance process.
• Develop an understanding of title plants and learn to interpret the information.
• Understand endorsements, when they apply and all endorsement fees.
• Demonstrate an understanding of the title industry in terms of job knowledge and industry-related methods and practices.
• Must be able to obtain required licensing in multiple states if needed.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School Diploma or equivalent
• Title Insurance experience or equivalent as determined by hiring manager
• Ability to work in a team environment.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.