Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Copart Remote Title Express Specialist has various roles. Responsibilities include assisting auto insurance companies with the procurement of vehicle titles and title paperwork, working with financial institutions and vehicle owners, analyzing and resolving issues related to aged or obsolete inventory, and handling and resolving high-priority or complex customer inquiries and complaints received via email. There will also be additional projects such as cross-training, assisting the training department as a Subject Matter Expert when necessary, and tracking and reporting common trends within your daily workload.
Call queue (ability to answer basic TP questions, give claim updates, and direct caller to correct party/team if applicable
Total Loss Packets (create and send all documents required per state guidelines)
Follow-up calls to owners/insureds to follow up on needed documents or corrected documents needed
Follow-up calls to Lien Holders (for documents listed above in the initial call)
Send out revised packets to the owners/insureds as needed
Will be held to the internal cycle times and other auditable criteria
Review all uploaded documents to ensure that documents are compliant per State guidelines
Launch the "Okay to Pay" to owner/insured or LH when necessary
Monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligations.
Reviews and works all aged inventory to expedite resolution and file closure
May be a direct POC for Copart sellers
Other tasks as assigned by management
Required Skills and Experience
- 1 plus years of office customer service experience
- Education: HS degree
- Proficient in basic office equipment and with Microsoft products
- Ability to identify/analyze vehicle title documents within company and State guidelines
- Ability to work closely with State DMV's and Lien Holder entities
- Problem solver
- Ability to multi-task
- Basic 10 key proficiency
- Ability to work in a fast-paced environment
- Excellent communication skills -- written and verbal
- Excellent customer service skills and attitude
- Basic math skills
- Ability to delegate/prioritize work flow
- Ability to work independently or in a team environment
- Ability to read/write in English fluently and effectively
- Valid driver's license
- Occasional overtime as needed
Pay: $21.05 - $23.71 per hour
- 401(k) and 401(k) Match
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program
- 10 Vacation days per year
- 7 Paid Company Holidays
- Life and AD&D Insurance
- FSA & Dependent Care FSA
- Paid time off
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-verify Participation
- Right to Work
Top Skills
What We Do
Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees.
Founded in 1982, Copart connects more than 750,000 buyers and sellers from over 200 locations around the world. With our innovative technology, we remarket salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through a multi-channel online internet platform. Copart’s diverse and extensive inventory features more than 175,000 vehicles available online every day, including early and late-model cars, classics, trucks, SUVs, motorcycles, boats, jet-skis, snowmobiles and RVs.
Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others. Because we are a 100% online auto auction company, Copart Members can browse our incredible inventory, set their own price and get great deals on vehicles through their home computer, smartphone or other mobile device. Copart’s vehicles can range in condition from damaged vehicles that can be used as rebuild projects to like-new, used vehicles.
Copart is the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions (NPA). We currently operate in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (copart.fi).
