Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
- Provide professional and timely email support to lender partners and internal agents.
- Serve as a knowledgeable point of contact for issue resolution, escalations, and troubleshooting support.
- Train team members on department processes, tools, and best practices to ensure a consistent high level of performance.
- Conduct audits to ensure process accuracy, compliance, and data integrity.
- Assist in creating and delivering presentations and training sessions for internal stakeholders and external partners.
- Contribute to special projects and strategic initiatives as assigned.
- Maintain detailed documentation of communications, issues, and resolutions.
- Proactively identify process improvements and contribute to operational efficiency.
- Foster positive and collaborative team dynamics across the department.
- Manage daily email communications with lenders, sellers, and internal stakeholders, ensuring professionalism, clarity, and timely responses.
- Handle escalations from lenders or internal teams, resolving issues promptly or routing to the appropriate resource.
- Send lender-facing messages and updates, coordinating information and responses to support smooth portal operations.
- Execute special projects, including spreadsheet management, data tracking, and reporting to support team workflows.
- Oversee all aspects of the communications team’s processes for the lender portal department, ensuring accuracy, efficiency, and adherence to departmental standards.
- 2+ years of experience in customer service, email support, or operations (lending or financial services experience plus).
- Exceptional written communication skills with a professional tone and attention to grammar.
- Strong problem-solving skills and the ability to work independently and with a team are important.
- Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- High attention to detail and accuracy in all aspects of work.
- Proficiency in using email platforms, spreadsheets, and other communication tools is important.
- Comfortable presentation and speaking in team meetings and training sessions.
Pay: $23.67 - $26.68 per hour
Benefits:
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program
- 10 Vacation days per year
- 7 Paid Company Holidays
- Life and AD&D Insurance
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-verify Participation
- Right to Work
Skills Required
- 2+ years of experience in customer service, email support, or operations
- Lending or financial services experience
- Exceptional written communication skills with professional tone and attention to grammar
- Strong problem-solving skills and ability to work independently and with a team
- Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines
- High attention to detail and accuracy
- Proficiency in email platforms
- Proficiency in spreadsheets and creating reports, charts, and operational tools (Excel)
- Proficiency in Microsoft PowerPoint and Word
- Comfortable presenting and speaking in team meetings and training sessions
- Experience conducting audits to ensure process accuracy, compliance, and data integrity
What We Do
Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees. Founded in 1982, Copart connects more than 750,000 buyers and sellers from over 200 locations around the world. With our innovative technology, we remarket salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through a multi-channel online internet platform. Copart’s diverse and extensive inventory features more than 175,000 vehicles available online every day, including early and late-model cars, classics, trucks, SUVs, motorcycles, boats, jet-skis, snowmobiles and RVs. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others. Because we are a 100% online auto auction company, Copart Members can browse our incredible inventory, set their own price and get great deals on vehicles through their home computer, smartphone or other mobile device. Copart’s vehicles can range in condition from damaged vehicles that can be used as rebuild projects to like-new, used vehicles. Copart is the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions (NPA). We currently operate in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (copart.fi).
