Accounting Processing Centers (APC) | Title and Registration Specialist I
Missoula Toyota is powered by Lithia! Lithia & Driveway (LAD) is a Fortune 500 company and one of the largest automotive retailers in North America, with nearly 450 dealerships across the U.S., Canada, and the U.K. Our Dealership Accounting teams are essential partners in our success, ensuring accuracy, consistency, and compliance across all financial operations. With a strong focus on collaboration, growth, and continuous improvement, we offer the tools and support you need to build a rewarding accounting career. Join us and be part of a team where your impact truly drives our goal of Auto Done Easy!
The Title and Registration (T&R) Specialist I is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles.
The T&R Specialist I generally will report to either a Title and Registration Supervisor or Accounting Supervisor.
Logistics
- Location: Missoula, MT Toyota
- Monday - Friday in- office role
- Hours 8 am - 5pm
Compensation Range: $16.85 - $26.45/hr , with a typical starting range of $16.85- $22.50/hr. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
What You'll Do
- Print, review, and analyze inbound purchase of a vehicle's consumer title and registration documents and verify accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the purchase of the vehicle
- Research and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
- Print, review, and analyze outbound sale of a vehicle's contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchase
- Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
- Be comfortable working directly with customers when needed to resolve registration/title issues
- Have effective strategies to diagnose and resolve issues in a timely manner
- Answer Customer questions regarding the Purchase paperwork
- Communicate with customers through chat, phone, and CRM/email
- Answer Customer questions regarding the Purchase paperwork
- Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale
- Meet performance standards of accuracy, cure rates, and efficiency as established by the Company
- Additional work and tasks as needed
What You'll Bring
- Work on mutltiple tasks at a time
- Team player who actively communciated with team and manager for support on tasks
- Background in Customer Service in a fast paced enviroment
- Flexability, independant and able to mange time and task
- High school diploma or equivalent preferred
We offer a comprehensive benefits package designed to support you and your family, including:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays
- PTO: 80 hours front-loaded on day 1
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
Skills Required
- Ability to process and submit vehicle title and registration paperwork accurately and timely
- Research and resolve vehicles without title (aged 15-30+ days) and cure title issues
- Comfortable working directly with customers and resolving registration/title issues via chat, phone, CRM/email
- Background in customer service in a fast paced environment
- Work on multiple tasks at a time and manage time effectively
- Team player who actively communicates with team and manager for support
- Flexibility, independence, and ability to manage tasks
- High school graduate or equivalent; 18 years or older
Lithia Motors, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lithia Motors, Inc. and has not been reviewed or approved by Lithia Motors, Inc..
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Strong & Reliable Incentives — Sales-driven roles at busy stores can deliver good pay with a decent bonus structure, and commission-heavy plans reward volume. A “create your own paycheck” dynamic is described when hustle and long hours coincide with strong store traffic.
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Healthcare Strength — The core package includes medical, dental, vision, disability, life, and an EAP, with wellness resources, on-site clinics in select areas, and telemedicine highlighted. Discounts and employee pricing complement the benefits portfolio and bolster overall wellbeing support.
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Retirement Support — A 401(k) plan with company match and auto-enrollment is emphasized on benefits materials, with defined vesting and savings tools. Retirement programs are positioned as a core element of total compensation.
Lithia Motors, Inc. Insights
What We Do
Lithia Motors, Inc. is a nationwide automotive dealership group that provides vehicle sales, automotive repair, and financing services across hundreds of locations.
