Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
What You Get to Do:
- Timekeeping & Payroll Administration: Serve as the primary timekeeping editor across all park departments; process timecard adjustments (PTO, missed punches, shift differentials) and audit records to ensure payroll accuracy and policy compliance.
- Daily Revenue Reconciliation: Receive, compile, and analyze daily revenue transactions by balancing POS sales, credit card imports, and manual tenders; prepare daily/weekly revenue journal entries and adjustments (such as sales reallocations or promotional credits).
- Cross-Departmental Collaboration & Support: Provide core operational support to the Timekeeping Supervisor and Finance Manager; run timekeeping reports, gather analytical data, and resolve team member payroll inquiries.
- Guest & Group Sales Logistics: Partner with the Marketing team to coordinate printing and shipping for group sales tickets.
- Kiosk Operations: Perform basic troubleshooting and maintain card stock for automated Cash-to-Card kiosks.
- Process Improvement & Special Projects: Recommend workflow enhancements, calculate incentive program payouts, and support Team Member Management (TMM) or scheduling functions as needed.
- Perform other duties as assigned.
What It Takes to Succeed:
- Must be at least 18 years of age.
- High school diploma or equivalent (some college coursework preferred).
- Minimum of 1 year of experience in an office, administrative, or customer-service-oriented environment.
- Knowledge of basic accounting principles, general business operations, and relevant state/federal payroll rules.
- Hands-on experience with automated timekeeping systems (e.g., Kronos, Workday, or proprietary TMM software) preferred.
- Proficiency in Microsoft Office (Excel and Outlook).
- Strong problem-solving, organizational, and attention-to-detail skills with the ability to prioritize tasks in a fast-paced setting.
- Excellent written and verbal communication skills.
- Flexibility to work varying schedules including weekends and holidays (and occasional evenings), based on operational needs.
Compensation: $16.00 / hour
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Skills Required
- Must be at least 18 years of age
- High school diploma or equivalent
- Minimum 1 year of experience in an office, administrative, or customer-service-oriented environment
- Knowledge of basic accounting principles
- Knowledge of general business operations
- Knowledge of relevant state and federal payroll rules
- Hands-on experience with automated timekeeping systems such as Kronos, Workday, or proprietary TMM software
- Proficiency in Microsoft Office, Excel, and Outlook
- Strong problem-solving, organizational, prioritization, and attention-to-detail skills
- Excellent written and verbal communication skills
- Ability to work varying schedules, including weekends, holidays, and occasional evenings
- Some college coursework
What We Do
SeaWorld Entertainment, Inc. (now United Parks & Resorts) is a leading theme park and entertainment company that operates a portfolio of destination and regional theme parks across the United States, focusing on animal experiences and conservation.
