Overview
Under the supervision of the Program Director, the Program Manager ensures quality care and oversees the program's functions under Rising Ground's policies and procedures, The Department of Youth and
Community Services (DYCD), and the Office of Children and Family Services (OCFS) regulatory and accreditation requirements. The program manager is accountable for overseeing and implementing care and
resources to meet the physical, emotional, educational, and social needs of the residents and staff within the program.
The Program Manager supervises the Group Leader and the Youth Counselors. Assisting the Directors of the Social Services, Social Workers, and Case Managers in developing, implementing, tracking, reporting, and
evaluating measurable outcomes.
Key Responsibilities
• Monitor and maintain the fiscal condition of the program.
• Conduct performance evaluations, disciplinary actions, resignations, and terminations.
• Develop program content to address resident needs related to ADL, Time Management, Critical Thinking, and TIL rules and regulations.
• Be accessible to the agency-provided cell phone and email.
• The Program Manager is at the helm for replying to emails texts and answering phone calls at all times.
• Corroborate with the case management team to submit timely weekly and monthly reports.
• Ensure all regulatory agencies (i.e., Health, OCFS, DYCD, Coalition for the Homeless) standards comply (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.).
• Understand all aspects of contract requirements and communicate this understanding to staff.
• Ensure the facility complies with Rising Ground, DYCD, OCFS, and FDNY requirements.
• Submit Incident reports in PTS within 72 hours and notify the Program Director and DYCD TIL assigned.
Required Qualifications
• Bachelor's degree in social work or related field preferred.
• Three (3+) years of experience with the homeless population or special needs population (Foster care, mental illness, substance abuse, HIV, etc.…).
• Three (3+) years must be in a managerial position.
• Experience in staff training and development
Supervisory Responsibilities
- Yes
Position Type/Expected Hours of Work:
This position is in a 24/7 program. Additionally, evening and weekend hours may be required.
Benefits & Compensation
- Competitive salary structure
- Health, dental, and vision insurance
- 401(k) with company match
- PTO policy (11 Paid Holidays, Paid Sick Time, Paid Vacation & Paid Personal Days)
- Remote / flexible work options
Additional Requirements
- Authorized to work in the U.S.
- Ability to work in-person in New York City (NYC)
- Ability to travel to other Rising Ground Sites (if required)
Skills Required
- Bachelor's degree in social work or a related field
- Three or more years of experience working with homeless or special-needs populations
- Three or more years of experience in a managerial position
- Experience in staff training and development
- Authorized to work in the United States
- Ability to work in person in New York City
- Ability to work evening and weekend hours in a 24/7 program
What We Do
Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity. With an annual budget of $203 million and 101 programs at 138 sites throughout the New York City and lower Westchester area, we deliver dedicated support to promote safe environments for children and help families thrive through our family stabilization, family foster care and adoption programs; innovative special educational programs that advance learning from early childhood through high school; result-focused programs that help court-involved youth change the trajectory of their lives; caring services that promote independence for children and adults with developmental disabilities; and pro-active community health initiatives that foster well-being. Across programs, we continually engage new, innovative techniques and implement evidence-based models to increase our impact and promote better outcomes.
