Join our travel technology team to help thousands of colleagues book smoothly and confidently. Join our travel technology team to help thousands of colleagues book smoothly and confidently. Bring your problem-solving mindset to deliver fast, friendly support on industry-leading tools.
As a Tier 1 Online Support Specialist on the Chase Travel team, you provide first-line support for online booking and mobile tools, guide travelers through access and navigation, maintain profile accuracy, and partner with internal teams and suppliers to restore service quickly. You focus on clear communication, consistent documentation, and efficient triage to deliver an easy, reliable booking experience.
Job Responsibilities
- Resolve Tier 1 issues such as password resets, account access, and site navigation for online and mobile tools.
- Guide travelers through self-registration and basic profile updates, escalating beyond Tier 1 per procedures.
- Support booking portals (e.g., Concur, Deem, GetThere, Atriis, Zeno) with basic troubleshooting and documented discount updates as permitted.
- Monitor and report errors in HR feeds to tools and client portals; coordinate remediation with data owners.
- Process profile update requests and correct approved GDS profile discrepancies in alignment with standards.
- Collaborate with suppliers and internal teams to investigate issues and restore service quickly.
- Document actions, outcomes, and next steps in the ticketing system for traceability and handoffs.
- Maintain service-level expectations while managing multiple tasks and shifting priorities.
- Contribute updates to knowledge articles and follow runbooks for consistent resolutions.
- Embrace new technology and ways of working to improve efficiency and user experience.
- Communicate clearly with travelers of diverse backgrounds to deliver helpful, empathetic support.
Required Qualifications, Capabilities, and Skills
- At least 5 years of experience with Sabre GDS and understanding of the PNR life cycle.
- Experience with booking tools such as Concur, Deem, GetThere, Atriis, and Zeno.
- Customer support or service experience in a technology or travel environment.
- Proficiency with Microsoft Office, including Excel; ability to learn new systems quickly.
- Strong written and verbal communication skills with a focus on clear, inclusive language.
- Ability to prioritize and manage multiple tasks while meeting service-level targets.
Preferred Qualifications, Capabilities, and Skills
- Experience with mid-office functionality and workflow tools.
- Experience with profile management tools and correcting GDS profile discrepancies.
- Exposure to project coordination in a team setting
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money.
For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.
Skills Required
- At least 5 years of experience with Sabre GDS and understanding of the PNR life cycle.
- Experience with booking tools such as Concur, Deem, GetThere, Atriis, and Zeno.
- Customer support or service experience in a technology or travel environment.
- Proficiency with Microsoft Office, including Excel; ability to learn new systems quickly.
- Strong written and verbal communication skills with clear, inclusive language.
- Ability to prioritize and manage multiple tasks while meeting service-level targets.
- Experience with mid-office functionality and workflow tools.
- Experience with profile management tools and correcting GDS profile discrepancies.
- Exposure to project coordination in a team setting.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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