End User Computing & Microsoft 365 SME (3rd Line)

We are Kocho

Kocho is the original Microsoft identity‑centric security partner, delivering transformational services for UK organisations. We secure every identity first - then use that foundation to strengthen security, modernise cloud and apps, and keep everything running through leading managed services, and managed security operations.

You’ll be joining a team that’s trusted by organisations to deliver at scale. As an eight‑time Microsoft Partner of the Year winner and one Microsoft’s most decorated UK partners.

Our work speaks for itself:

• We’ve helped BT Group build multi‑brand customer authentication at scale (including migration of 25 million accounts).
• We supported Dojo’s cloud‑first identity modernisation (achieving 65% reduction in first‑line support tickets and £80k+ annual savings).
• And we enabled Hallo Healthcare’s secure cloud independence (migrating 17,000 identities and 180+ applications securely to zero trust architecture with Entra).

Our head office is in the heart of London, with additional offices in Cardiff and Cape Town, providing a comfortable working environment with flexible collaboration spaces. And we’re guided by our core values: Do What’s Right, Think Greater, and Better Together.

Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences We consider all suitable candidates regardless of their age, sex, gender reassignment, race,  pregnancy and maternity, religion or belief, marital status, disability or sexual orientation. This is mindset aligns with our company values as we understand that we are Better Together.

Purpose of the role

To serve as the subject matter expert (SME) in End User Computing and Microsoft 365, with a strong focus on Intune and the full M365 suite. This role provides technical leadership, handles complex escalations, supports junior staff development, and leads the design, implementation, and management of modern Digital Workplace solutions.

Key responsibilities

• Lead 3rd and 4th line support for End User Workspace platforms. 

• Resolve complex technical issues and mentor junior engineers. 

• Drive implementation, optimisation, and documentation of EUW and M365 services. 

• Collaborate with internal teams and external stakeholders, including Microsoft, clients, and vendors. 

• Ensure governance, security, compliance, and service excellence. 

• Stay up to date with new technologies and maintain expert-level technical skills. 

Required skills & experience

NB: THIS IS AN EXPERT-LEVEL ROLE 

Candidates must demonstrate expert-level, hands-on knowledge in at least 70–80% of the Intune and Microsoft 365 areas listed below. Technical capability in these areas will be evaluated extensively during the interview process. 

Microsoft Intune 

Expert-level knowledge, including: 

• Autopilot 

• Patching 

• Configuration Profiles 

• Security Baselines 

• Application Protection Policies 

• MDM (Mobile Device Management) and MAM (Mobile Application Management) setups 

• Proactive Remediations
• Application deployments 
• Windows, iOS, Android, macOS and Linux 

Microsoft 365 Suite 

Expert-level knowledge of the full suite, including but not limited to: 

• Entra (Azure AD) 

• Exchange Online 

• Microsoft 365 Security & Compliance 

• SharePoint Online 

• Microsoft Teams 

• OneDrive for Business 

• Power Platform (Power Automate, Power Apps, Power BI)

Essential Technical Requirements

• Recognised Microsoft 365 certifications (e.g. Security Administrator, Identity and Access Administrator, Teams Voice Engineer, Enterprise Administrator). 

• Deep, hands-on experience with Azure, automation tools, and tenant-level configuration. 

• Strong experience in a large, complex environment (public or private sector). 

• Proven track record with SLA-bound support, incident resolution, problem management, and service delivery. 

• Proven experience upskilling others and sharing knowledge within the team. 

Desirable/advantageous skills 

• Active Directory (AD) and Windows Server experience. 

• Background working with or supporting critical national infrastructure or 24/7 environments