Your Role:
Respond to support tickets and inquiries through phone, e-mail, and live chat
Diligently work with customers by providing regular updates to tickets and open issues
Communicate closely with Support tier 1 and 3 to troubleshoot and resolve issues
Work with our Managed Backup Services team to implement, monitor, optimize our backup plans
Assist with QA regarding bugs and new features, consistently test functionality of the platform
Assist in managing the knowledge base to help clients find answers to frequently asked questions
Be open to wearing multiple hats with a readiness to support all members of the Odaseva team
Acting as a Bridge to Expert Services:
Transition seamlessly from reactive support to proactive architectural guidance, designing scalable data management strategies and best-practice frameworks for enterprise-level clients.
Architectural Advisory by leading deep-dive sessions with customers to audit their current Salesforce data architecture, identifying risks and recommending optimizations for Odaseva platform based solutions.
You will have the opportunity to work in an exciting ecosystem. If you want to become another important member of a fast growing team of experts, this is the job for you.
What you will bring:
3-5 years of experience resolving technical issues for clients in a support environment ideally for a SaaS company
Salesforce experience and certification mandatory
Background in establishing and building lasting customer relationships and/or customer support experience
Ability to multitask between calls, emails and open cases to resolve issues
Comfortable presenting ideas internally and to client stakeholders
Excellent time and priority management skills
We’re looking for someone who:
Has a strong passion to learn and develop their skill-set
Prides themselves on an exacting attention to detail
Thrives under tight deadlines
Autonomous and proactive
Work cohesively to win deals
Is an excellent communicator
Is focused with a positive outlook
Has a strong sense of humor
Leads by example
A Plus: Has Strategic Technical Vision by proven ability to move beyond "fix-it" tickets
Must be in the office 3x a week
Top Skills
What We Do
At enterprise scale, Salesforce data is different. Data volumes are large. Data models are more sophisticated. Integrations, regulations, and business processes are much more intricate. All this complexity dramatically increases the risks to your data threatening to grind business to a halt. Odaseva is the only data platform built specifically to help the world's largest, most ambitious Salesforce customers keep their data protected, compliant, and agile. With Odaseva, Salesforce architects and platform owners get a powerful set of tools to help solve the problems at the foundation of the Salesforce data value chain. Keep customer data intact and available with comprehensive backup and archiving, apply analytics to prevent disruptions before they happen, use automation to take control of the entire data lifecycle and solve privacy and compliance issues at the root, and easily move data between production and non-production environments, to sandboxes, and to systems outside Salesforce. White Paper: Odaseva Complete Guide to Salesforce Backup and Restore https://www.odaseva.com/complete-guide-to-salesforce-backup-and-restore
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