Fluent Trade Technologies is a leading system integrator and hosting provider specializing in ultra-low-latency strategy and market data solutions for the financial industry. Our dynamic team drives our ability to deliver unified communications and cutting-edge technology for tier-1 financial institutions. Learn more about us at www.fluenttech.net.
Position Overview:
As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.
Responsibilities:
- Take ownership of technical issues and provide tier 2 support for major financial clients.
- Handle complex troubleshooting, investigations, and debugging, particularly in Fluent code.
- Implement configuration modifications and thoroughly document troubleshooting and resolution steps.
Desired Skills & Experience:
- At least 5 years of proven experience as a technical support engineer (Tier 2 or Tier 3).
- Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
- Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.
- Understanding of networking principles, including telnet and TCP/IP.
- Collaborate with cross-functional teams such as R&D, Integration, PM
- Excellent verbal and written communication skills in English
Advantage:
- Experience as an integration engineer in a production environment.
- Experience in quality assurance (QA).
- Knowledge of scripting languages such as Python and Bash.
- Background in finance.
- Familiarity with Jira and ServiceNow.
Skills Required
- At least 5 years proven experience as a technical support engineer (Tier 2 or Tier 3).
- Experience troubleshooting and debugging Fluent code and handling complex technical investigations.
- Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
- Understanding of networking principles, including telnet and TCP/IP.
- Ability to manage escalations and track ongoing technical issues.
- Ability to collaborate with cross-functional teams (R&D, Integration, PM).
- Excellent verbal and written communication skills in English.
- Experience as an integration engineer in a production environment.
- Experience in quality assurance (QA).
- Knowledge of scripting languages such as Python and Bash.
- Background in finance.
- Familiarity with Jira and ServiceNow.
What We Do
Established in 2011, Fluent Trade Technologies is the world's fastest financial technology provider, offering a comprehensive, turn-key solution for automated trading systems and brokers. Certified with over 100 FX trading venues representing over 95% of FX liquidity, Fluent Trade Technologies delivers an end-to-end solution through a unified API for both Maker and Taker, enabling its customers to focus on their core businesses. Fluent’s customers transact billions of dollars daily through its ecosystem, leveraging the company’s expertise in data processing, trading, large database warehousing, data distribution, monitoring and pre trade risk management solution for FX Prime Brokers and their hedge fund customers. We hiring in multiple location - explore our open positions: https://www.comeet.com/jobs/fluenttech/E5.00E
